Tony K.
Excellent service with minor challenge
Professional driver and clean, well appointed vehicle. Perfect for two people with baggage. Minor trouble connecting at the pickup point but everyone worked quickly to connect us. We overstayed at Windsor Castle (as coordinating a two hour time window with the Castle and unpredictable traffic is a challenge). We were charged a modest amount for wait time which I am fine with but perhaps you should communicate this more clearly please on your website for future travellers?
Response from Travel CompendiumMay 23, 2025
Dear Tony, Many thanks for your message, and we’re very sorry for the inconvenience caused by the traffic. Just to let you know, this information should be included in the voucher sent to you. Nonetheless, we truly hope to have the opportunity to serve you again in the future. Best regards, ----- Rafael Customer Support Specialist




