Travel CompendiumReviews of travelcompendium.com

ABBA trip with Travel Compendium - don't bother. We booked our trip several months ago then about a month before our trip they changed the tickets to dance floor. If we had wanted dance floor we would have booked them, they did change them in the end to seated ones. Then, unfortunately the day before the trip our friends close relative was seriously ill in hospital so they could not make the trip. I tried to phone Travel Compendium an answer phone stated that the wrong tel number was on the form. The person must have been fed up with all the calls as she left a pre recorded message. I contacted Travel Compendium by email and they said they would not change the booking or refund and to check the small print. PLEASE BE AWARE of this when booking through them. No changes no refunds no matter what. We had booked into the 4* Westminster Hotel. Lots of pleasant staff in the foyer but lack of staff in the restaurant. Breakfast terrible - cooked breakfast tasteless and plastic ham and cheese. They did not clean our room but when we asked they did. I understand now that they give you hotel points if. you don't have this service. Should this be mentioned at check in? Thanks to David in the bar excellent service and to the breakfast staff who were clearly short staffed but kept smiling. Hotel bed also very soft and uncomfortable. Evan Evans Tours. I mentioned that our friends would probably not make the Abba venue. Tour bus good apart from no ABBA music on the journey only on the way back- disappointing. We sat in our seats which were good but why were people sat in our friends seats? Looks like they re sold them. The venue was packed no seats spare. So they cant give a refund to you but they can sell your seats. Overall we throughly enjoyed ourselves but need to make aware when booking through this company. The staff at Travel Compendium are great very helpful but company policy is wrong. I have told them this and that I would do a review about my experience to make others aware. ABBA Voyage amazing would I go again definitely but would not book another trip through Travel Compendium.

Gave dates we wanted to attend not knowing there was no Abba voyage concert that would have been when we were on our way home as the company would not chage the dates had to book another night at the hotel. Not a helpful company will not use them again and hope travel zoo do too

We booked the Harry Potter experience for early Jan via Travel Compendium using Evan Evans tour bus. On a positive we could not have accessed tickets for the studio at that time without a third party operator. Also the coaches were warm, clean & comfortable. It cost us over £500 for the package as opposed to £200 if we booked our entry tickets directly through the WBStudios. There was no build up, no helpful hints and the only announcement was the time to return to our bus. We are a family of 2adults & 4children. We did not stop at the cafe or restaurants. There are many stops & queues along the way. Some great interactive moments & photo opportunities. We had to run through Gringots vault, the model of Hogwarts & Diagon alley to return to our bus on time. We didn’t have time to stop at the gift shop. Luckily there were spaces on the last bus & they accommodated us to go back inside (through security) to pick up some keepsakes. Our tour was 1.30-7 including the 90min transfer from Victoria London to WBStudios. Three & a half hours is not enough time for real fans & curious children. And at that price I don’t think they should be offering afternoon departures.

Somehow our group was not assigned a driver. After NUMEROUS calls from all parties to the main contact number, multiple stories were reported. My original pickup time was 1030. At 1100 I was told 30 more minutes. After 1200 I was told 23 minutes. Almost 1300 the van showed up. 2.5 hours late. The driver informed us that he just got the assignment and assured us we would make the cruise terminal on time. True to his word we made it. Few of the very last to board. Driver very forthright with all information. MANAGEMENT!!! Please just tell the truth

I have booked and paid for a shuttle from London to South Hampton and I am trying to reach out to them about pick up times etc. I have emailed the original person who quoted me x3 and no response and tried emailing the company and no response???? How do I get in contact with ANYONE?? Someone please advise Nancy Laurensse

The driver was almost an hour later than the estimated time. No one answered the number that they gave for the driver, or the customer service number. I had given up and called an Uber by the see time they arrived.

I was told the ride had been cancelled as I was waiting in the lobby to picked up. What is wrong with you people? You have one job to provide transportation. And then 10 minutes later the driver arrives. So the right hand doesn’t know what the left hand is doing. Arrived on time. But would never use your service again