Travel CompendiumReviews of travelcompendium.com

Response from Travel CompendiumApr 12, 2024

Hi there! Our goal is always to ensure customer satisfaction, and due to low interest in the Bridgerton tour, we adapted to better meet our customers' needs. We apologize for any inconvenience caused by the change in the tour and the delayed communication. We attempted to contact you to discuss possible solutions together.  We appreciate your understanding and hope to welcome you on one of our tours in the future. The Travel Compendium Team

Response from Travel CompendiumJan 19, 2024

Dear Robyn Thank you for bringing your concerns to our attention. As part of our commitment to transparency, we would like to highlight that the concert dates were communicated to you on two separate occasions. We regret to learn that no action was taken on your part to inform us that the check-out date was unsuitable for you. We apologize for any inconvenience caused and appreciate your feedback. We hope to have the opportunity to serve you better in the future. The Team at Travel Compendium

Response from Travel CompendiumJan 5, 2024

Dear Anna. Thank you for sharing your feedback about your recent private tour. We are disheartened for the disappointment you felt during your day trip. We have attempted to reach out to you directly via email to address your concerns however are yet to receive a response. We understand that you felt that there was a discrepancy between your expectation of a guide and MPV Vehicle. We apologize for any confusion or miscommunication that may have occurred. We value your feedback and we genuinely hope for an opportunity to serve you again in the future.  The Team at Travel Compendium

Response from Travel CompendiumDec 19, 2023

Dear Customer Thank you for your feedback. We are very sorry we were not able to meet your expectations. We would like to emphasize that our company operates with complete transparency and adheres to the highest ethical standards. Our dedicated customer success team has already reached out to you to investigate the issues you faced. Warm regards, The Travel Compendium Team

Response from Travel CompendiumNov 14, 2023

Dear Customer, We are truly sorry for the communication lapse that affected the start of your London Tour. Your feedback is invaluable, and we're taking immediate steps to enhance our communication processes. Our clients' satisfaction is our top priority, and we appreciate your understanding as we work to improve. The Team at Travel Compendium

Response from Travel CompendiumNov 6, 2023

Dear Gwenda,  We value your feedback and apologize for falling short of your expectations. We've taken steps to improve our services, and we've fully refunded your payment.  We look forward to the opportunity to serve you better in the future. The Team at Travel Compendium

Response from Travel CompendiumSep 13, 2023

Hi Carol, We're truly sorry for the situation you experienced during your shared transfer. Your feedback is important, and we've taken note of the issues you faced. We're committed to improving the pick-up signage and ensuring such situation don't recur. Our driver tried their best to locate the other passenger while keeping to the schedule to prevent any delays. Please know our goal is to provide a perfect service, and we appreciate your patience. Warm regards, The Travel Compendium Team