Aon Trip InsuranceReviews of travelclaim.com

If I could leave a zero I would. These are the biggest scammers ever. They denied my claim on an issue that I told them that I was not filing on to only redo the claim and reran the claim that I had changed from. The biggest scam company ever.

AON is refusing to repay for a canceled trip.

AON Travel insurance is a scam, not useful, do not buy this insurance. I am also agree at Royal Carabien offering this insurance. They do not want to approve any claim, they will give you run around.

this company plays games when is time to pay, they continuously tell you that they sent you an email, which never arrives and they tell you it needed more information and that it was sent via regular mail, then when they approved the claim, sent you a payment for only one person and then say it will take 10 business days to receive the other email, STAY AWAY FROM THIS COMPANY.

I would never purchase travel insurance from this company again. We purchased through Virgin Voyages and unfortunately, needed to use the policy. Virgin damaged our luggage delivering it to the cabin to the point that it was completely unusable to disembark. Virgin documented the loss very well. We purchased a bag, as similar as possible, at the next port. It was not an expensive item. We submitted the claim and were asked for a string of documents including a copy of our homeowner's insurance showing that they would not cover loss of luggage in a foreign port. The receipt needed to be taped to their piece of paper. A copy of the receipt for the total cost of the cruise and itinerary and letter from Virgin were some of the items required. They then paid less than half of the replacement cost. Their "policy" is a blurb on the website and does not say they will not pay replacement costs. There is no way to call or email them to discuss - only the portal link to upload documents. We traveled in September and received the payment this week (December). Very poor experience. They sent a post-claim survey but the link just takes you to the general website with no survey visible. I don't think they want feedback. My experience with AON leaves me with the impression that they are a disreputable company. Would not recommend.

My husband and I had planned a cruise three months after my surgery as a celebratory trip. Unfortunately, an unexpected medical issue came up, and we had to cancel. We submitted all the required forms, and the cancer institute submitted theirs as well. After hearing nothing back, we followed up—only to be told there were more forms to complete, some online and another set that had to be mailed to the institute (which, by the way, was never received). Every bit of progress has only happened when we initiated it. I’ve now completed seven weeks of radiation, and we still haven’t heard anything.

AON is completely useless travel insurance; do not purchase. our family cruise was missed due to the airlines cancelling our flight which was out of our hands. AON refuses to refund us due to the airline reporting "maintenance issues". This would be exactly why travel insurance would be needed. yet AON refuses to reimburse our claim. the entire cruise was missed so we lost the cruise ammount. Carnival cruise does not offer refunds and instead refers us to AON for reimbursement. AON further refuses to even refund the ammount we purchased the travel protection. complete scam, do not use them.

Submitted cancellation for cruise 9-29-25 for spouse who had medical issues from an amputation. After submitting all documents requested, the company requested even more. Now, it sits in limbo 6 weeks later. Still unresolved. Today 11-14-25, Representative on phone was not allowing me to finish my sentences, talking over me. Very unprofessional.