Aon Trip InsuranceReviews of travelclaim.com

Terrible experience. I paid a lot of money for this insurance. Unfortunately, I encountered travel delays which caused me to miss a connecting flight and my cruise ship. In addition, my luggage was lost. The claims process is extremely difficult. I have submitted receipts twice. I have provided written documentation from the cruise line. Now I'm being asked to provide written documentation from the airline and to submit receipts yet again. They have all of my trip information. I think this process is extremely difficult and not customer friendly.

0 stars! This is covered that not. Oh this is covered only after you submit to your own insurance but now actually that is not. So much BS and back and forth and misinformation. Total scam. Just keep your own medical information and save a few extra $$ just in case. You won't get it back from them anyways...

Trip was cancelled by the company due to weather. The policy was supposed to cover associated airfare. We were offered credit with the airline, but won’t be able to use it. Son’s respond is, “sorry.” Buyer beware.

We paid for AON trip interruption insurance straight from Princess Cruise, when we booked our cruise. My husband got pneumonia the second night and was seen by the ship's male nurse. He said he had a fever but his lungs were clear. Our first stop was in Santa Barbara. We got off the ship and went straight to the Hospital. The ER Doctor told me my husband had bad bad pneumonia. Long story shorter, they gave him bag after bag of antibiotics and his vitals stayed good so at 11 pm they released him noting he could not get back on the ship (which was already gone anyways). They, the hospital said there was a Inn .1 miles away and they give hospital discounts. We stayed there for the night. At 11:30 pm we finally got a call from an AON Rep saying we had to get a medical clearance from the ER Doctor so she could make flight arrangements for us.I told her my husband could not fly and we would have to get a rental car the next day. She still insisted I get the paperwork from the hospital. I had to walk back to the hospital around Midnight and of course the ER Doctor was gone and they could not tell me when she would be back on duty. The next day we got a rental car and after 11 hours with a very sick husband, we made it home. AON does NOT cover the Lodging nor do they cover food. I have had to fight with them to even get the rental car covered. They, AON, says the claim would be finished in 3 weeks. It is now going on 6 weeks and I finally got the car rental reimbursement yesterday. Please before you book a cruise search out for decent insurance. Don't just go with the one the Ship offers as their premium Platinum Plus insurance, it does NOT cover what a common sense person would think it covers. Take the time to read the coverage.

I purchased travel insurance through Expedia for my daughter on a flight that she missed because her ID was stolen (police report was obtained) have been trying to find out status of claim for 20 days now and getting one run around after another. Beware they are a fraudulent. Going to file a claim in court soon. Also their website is out of order.

Due to unforeseen hardships,we had to cancel our cruise for next year. We took the insurance, but it is nothing but a scam. All they are doing is using stall tactics in order not to refund our money. These cruise should rethink using this horrible company.

Worst company ever not even located in Florida beware these ppl take yr money but when u cancel more than 45 days.. due to medical issue they REFUSE TO PAY U !! BE WARE OF THIS FRAUD THIS COMPANY IS A FRAUDDDDDD.. HORRIBLE CUSTOMER SERVICE WHEN U CALL ..BOOOOO AON..WILL BE FILING WITH CLAIM AGAINST THEM WITH STATE INSURANCE BOARD

Ripoff company!! Same as Carnival!! Don’t purchase the insurance. Spend all of their time trying to get out of claims!! STAY AWAY!!!