Aon Trip InsuranceReviews of travelclaim.com

When you say trip cancellation covered and that is why you buy it and then will not cover it, THIS IS FALSE ADVERTISEMENT. There was no small print or guideline to make sure. Their company name wasn't even listed to research. When I originally checked my flight would be covered even if I changed my mind. So I bought it. Then I didn;t want to go and went to make a claim to make sure I would get a refund and the lady informed me it wouldn't be covered. Only covered if someone dies or your on death bed. There is nooooooo point in purchasing the coverage because it doesn't cover anything. So they are stealing from people. WASTE OF MONEY. WORST COMPANY EVER. I bet out of every one that has purchased this maybe 1% has ever used it and then half of that have gotten a refund.

DO NOT BUY THIS INSURANCE! We bought this travel insurance for a Royal Caribbean Cruise and had to cancel due to bleeding when pregnant. The insurance company said that wasn’t a good enough reason to get our full money back. Apparently, my worries for my unborn baby and the cruise not having the correct medical staff to handle my medical issues were not good enough. Shame on this company- they are a complete SCAM. I will never stop telling people and spreading the word on this terrible company

I purchased this insurance in November for our planned trip in April. Now this Coronavirus thing happened. Our connecting flight involves restricted countries, meaning we can't get in our final destination if we step foot on places that is affected by the global pandemic. I submitted a claim and legitimate explanation of the trip cancellation (which is a no brainer). I was completely denied because the virus outbreak is not part of their policy! I told them I can't get in the country and US won't let me back in the country unless they quarantine me because I had to stop at the infected places!! I waited and waited for their response. Then I check my claim. It was closed!!!! How dare!!!!! I'm beyond upset!

Wow what a p o s company filed claim for 250 bucks didn't even respond

This company is a sham and I believe had no intention of paying my claim. My travel partner had to cancel his part of a 9 day cruise. NCL offered to let me cruise alone at no cost increase but I had recently had a major rotator cuff repair which left me with a 10 pound weight restriction for lifting, pain, and limited mobility. With no one to help me with bags, etc. travel was impossible. I submitted a letter from my surgeon which was sufficient for my employer but was not enough for Aon and they denied the claim. They said the documentation had to be on their form. Back to the drawing board - Surgeon filled out their form and they denied the claim again even though the surgeon clearly stated I could not travel and would be evaluated at my next appointment which occurred after the scheduled cruise and I was still under medical care. Ridiculous. Why buy travel insurance if they have no intention of paying claims even with medical documentation? I followed up with Norwegian and received no assistance even though they sold me this scam policy. They said it was not their issue but one I have to work through with Aon. Now I have a partial credit with Norwegian and NO desire to cruise with them.

They never respond to your calls. Keep leaving voice messages but no echoes. I think it's their tactics to make us tired and eventually back out. I don't know how their business even can exist.

I wish I could give this company 0 Stars. Horrible and worthless company. I bought their insurance through hopper. My flight was cancelled which I had no control over and they refused to refund the insurance I opted in through hopper. No flight took place so you would assume your money would be refunded. According to AON insurance, they will not refund your money back even if your flight was cancelled. I will never deal with this company again and will make it aware to others so they don't purchase AON insurance and make the same mistake!

Purchased a flight on American Airlines, through Expedia, and opted for the Aon Affinity Travel Insurance. Had to make a simple scheduling change 72 hours later – same airline, same passenger, same departing/arriving airports - and of course, AON Infinity Travel Insurance / AIG Travel Insurance denied any coverage. American Airlines wasn’t losing any business, this was just a date change - DENIED! It would have been the same outcome if I had not purchased the insurance at all. So, purchasing AON Infinity Travel Insurance (AIG) is totally worthless. Insurance companies don’t stay in business by paying out for claims, and AON Infinity Travel Insurance (AIG) is no different. If you pay, 99.9% chance you will be denied for any claim filed, no matter what the reason. Horrible companies, horrible coverage.