Aon Trip InsuranceReviews of travelclaim.com

I’d give 0 stars if I could. We bought travel insurance through Hopper, which was Aon. The Air France tickets were to London in July. Sadly, a Pandemic happened. Air France cancelled our flights and even if we did go we would be stuck in quarantine for two weeks upon arrival (longer than our trip). We made a claim through them and it was denied. We appealed, it was denied. We found out Nationwide owns this stupid company and then nationwide denied a refund as well. All because the wording of an insurance claim PRIOR TO A GLOBAL PANDEMIC didn’t have the terms to cover said covid unless we physically had it within 10 days of our trip. At the end of the day, put your blame on Nationwide. They’re the pathetic company allowing Aon to steal your insurance coverage.

I, too, would give them 0 stars if possible. I was booked on a road scholar trip with 2 family members in April. The trip was cancelled due to COVID. Trying to get our insurance refunded was a nightmare.i requested the refunds on April 2. By June 2 still no refunds. I spent nearly 2 hours on the phone and kept getting transferred to different people. Just when I thought I was getting help, the call was mysteriously dropped. To be brief, I had to email road scholar to get them to call AON on my behalf. I was assured that all 3 refunds would be issued. I did finally receive mine but as of July 2 the others had not. Another email to road scholar on july 3. On the 9th, road scholar responded saying the refunds would be issued in 7-10 days. We’ll see.

We purchased 4 round trip tickets in January to Ireland for a wedding in late June through Expedia who then sold us this scam insurance. We figured hey play it safe in case something unforseen happens. The AON travel insurance uses natural and unnatural disasters like hurricanes, fires and even terrorist events as reasons to buy the insurance. Well we had to cancel our trip due to the unforseen Covid-19 pandemic as Ireland is on the travel ban by the United States and we'll it is unsafe and deadly. We filed for a refund and Expedia said not their problem. We will never use Expedia again either. They brag there are no cancellation fees and so forth but it is all just lies. AON who is backed by AIG denied our claim allegeding we were given a credit. We don't want a credit and we can't use the credit as there is no end in sight for this Covid-19 pandemic. There are new spikes all over the world and now Europe is banning travelers from the United States as proof. Our friends wedding is ruined and now we can't afford to buy them anything as the plane tickets were their present for their wedding which AON and Expedia will not refund! NEVER USE EXPEDIA, AON, OR AIG AS THEY ARE ALL FRAUDULENT COMPANIES THAT DON'T HONOR THE PRODUCTS THAT THEY SELL.

I purchased travel insurance via Expedia when we booked our flights for a Wedding in Miami. Due to Covid our flights got cancelled, but I've purchased travel insurance so no worries. NOT! AON have said because we was offered vouchers instead of our cash back that means they don't have to pay out. Why did I purchase insurance? Will never use again & will never use Expedia again. SCAM.

Had no choice but to use AON travel insurance when booking a trip with Road Scholar. Trip canceled due to Covid. Have been lied to for 2.5 months by AON representative promising a refund of my insurance costs. Still nothing, still promises. Filed a claim with California insurance commissioner but not hopeful. Stay away from this company.

Thieves, take your money and do not pay up. My trip was canceled (long before Covid) and refused to cover the change fee needed to re-book my flights. Even though they state in their policy that trip cancellation will cover change fees they would not. I went up 3 levels of supervisors to be turned down each time. Do not bother with this rip off company.

DON'T waste your money!! Bought flight insurance, and wedding venue in Florida burned to the ground, so had to be rescheduled. They grouped my claim with Covid-19 and denied it. Company has no ethics or customer service standards. ROBBERS!

These people are a total fraud! Would not reimburse for travel that did not occur due to covid-19. They should be sued! Expedia should not deal with this joke of a company! Beware!!!!