Aon Trip InsuranceReviews of travelclaim.com

Even with a medical note from a doctor they still denied our claim. No reasoning or representative to assist whatsoever! Will never use included travel insurance with a company again. Will make sure I do my due diligence and pick my own travel insurance!

I had similar issues as previous reviews for an Oceania cruise in May 2022. It took them 6 months to request additional information to process our claim... I've dealt with a number of travel insurance companies over the years and AON is by far the worst.

We bought AON travel insurance for an NCL cruise in May of 2022. We tested positive for Covid and were unable to fly home on our scheduled flight. We had to rebook and pay out of pocket. It has been 9 months since I filed this claim and have gotten nowhere. Every time I call or email I receive the same response. They have a high volume of claims or they need another 30 days to process my claim. At least once a month I check and still the same response. Never will I recommend or use this insurance again. Unfortunately they are the company that many of the cruise lines use. Avoid them at all costs!!

My experience with AON Affinity Travel Insurance has been very frustrating to say the least. On June 28, 2022 I canceled a cruise with Norwegian Cruise Lines. On July 7, 2022, I filed all the required documentation with AON Affinity for a refund. That was 8 months ago. I have emailed and called them numerous times and have been told the same thing each time... "We are experiencing an unusually high volume of travel claims. We do not need any further documentation from you at this time. Please allow 30 days for the processing of your claim." In eight months I have not been able to talk to anyone at AON who could give me any accurate information about the settlement of my travel claim. Today I filed a complaint with the Better Business Bureau. I'm hoping this action will ultimately resolve my claim with AON.

This company is a scam! Very sad that the “ insurance” is offered through Princess Cruises. We have been waiting 90 days for a trip that was canceled due to a flight cancellation. When I think of the money I wasted for years buying this “ insurance “ it makes me sick. Fool me once, shame on you, fool me twice, shame on me. You lost me as a customer jerks.

We have been waiting for a claim to process for 6 months. Lately it’s always 1 more month…..never use this company.

We have been trying to get our insurance claim refund for over 6 months! Only response has been "we are working on it". We finally got a response asking for more info. God help us if this ever gets resolved!

Took almost 9 months to get our refund, never will I ever deal with this piece of 💩company! After I threatened to go to court they finally responded.