Aon Trip InsuranceReviews of travelclaim.com

After reading awful reviews when we had to cancel our Disney Cruise due to illness of our child, I was concerned. I read the policy and got the proper documentation to submit our claim online. A few days later, I got a notice that our claim had been assigned. Then after only 8 days from claim submissions, I got a a notice that our claim will be paid in 2-3 days and our case is closed. 2 weeks after we submitted our claim, the checks arrived in the mail. As others have reported, if you read the policy and understand what it covers and then submit proper documentation this company is great to work with. Thank you AON for helping to put some happiness in an otherwise rough situation. AON is great company to work with.

purchased insurance Norweigan Cruise Line plan was administered by Aon Affinity whom I contacted upon completion of or cruise to start claim for Medical Expenses for my wife and I that were incucred from seeking medical treatment on board ship I was given claim # which was for both of us and told were to forward paper work given to us from Dr on cruise line.I submitted paper work and two week later we receiver payment in full for or onboard expenses could not be happier with whole experience

After seeing so many poor reviews of Aon, I wanted to share our experience. We had planned to go on a cruise with extended family. Living in FL, 2 hours from the cruise port, I didn't foresee any reason why we wouldn't make the trip. BUT our family was coming in from CT and I was concerned they could have a weather issue, so I purchased the protection offered by Royal Caribbean. A week before our departure, our son suffered a complete complex fracture of his radius that also impacted the ulna. He was to be splinted for 2 weeks and limited from any type of physical activity and couldn't get the splint wet, significantly limiting our ability to enjoy the cruise - he wouldn't be casted until after our return. With the Ortho's recommendation, we cancelled the cruise - admittedly a tough decision since there is no way to really know if your claim will be covered until it is submitted. Royal Caribbean refunded us our excursion costs and taxes immediately. I submitted the claim with all of the requested information - the itinerary, the receipt, the attending physician statement and the ER discharge papers. I watched the claim move from submitted to assigned to in progress and to approved today. We were not asked for additional information and aside from the premium paid ($332) we recovered every penny we put out ($3800). The overall process took less than 2 weeks. My feeling is that if you understand your policy and what it covers and submit the appropriate documentation that the process is pretty easy! We would definitely use the protection again.

Our trip to Walt Disney World was cut short due to Hurricane Dorian. Managed to get a flight out a few days earlier than plan. Our original flight from Orlando turned out to get cancelled. Filed a claim with Aon online the day we arrived home 08/31/2019. Took a couple of weeks for the status to change from Assigned to an agent to In-progress. Received an email from Aon 4 days ago (10/08/2019) that our claim was approved and check would be cut in 2 business days. Check arrived today 10/12/2019. As long as your documentation is good, I see no issues with them issuing the refund. Good job Aon! (I understand the negative reviews, but as long as everything is in order, there should be no problems!)

We recently had to cancel our cruise to Iceland. My husband had an acute condition onset 20 hours before our flight to England to board in Southampton. After examining him and reviewing his clinical tests, The emergency physician at the ER advised not to fly because it would exacerbate his symptoms. We cancelled all our plans immediately. I called Aon Claims and was impressed by their representative’s courtesy, helpfulness, and clear directions about the claims process. After submitting all our documentation and itinerary to Aon Claims Department, we received notification of approval within three weeks. We missed a wonderful cruise but I am very pleased with Aon’s service.

After cruising for 10 years, we had to cancel our trip due to an injury. I got all documents and received payment in full 3 weeks and 3 days later. The whole process made the health ordeal a lot less worrisome.

I paid for a cruise that was to take place in Aug. In mid July I had a detached retina and the gas bubble they put in my eye prevented me from flying. Change in altitude would have caused permanent blindness. I contacted AON, submitted the requested documents and was refunded the full cost of the cruise in less than two weeks. I was thankful I added trip insurance to my cruise.

We missed 3 days of our cruise due to a cancelled flight. Aon not only covered our expenses before getting on the boat at another port but also covered the days we missed on the cruise. From claim filed to claim paid was roughly one month! I was pretty impressed with how fast and smooth it went. I read a lot of bad reviews so I was a little nervous but I’m very pleased with their services!