Aon Trip InsuranceReviews of travelclaim.com

Our cruise line canceled the trip due to unrest in the Middle East. The insurance company refuses to refund our monies and wants us to use it on a future trip. However, this trip was time specific for a particular purpose i.e. 50th birthday, which will not occur again in the future. Based on all of the reviews, and the fact that this company is keeping money for a trip that was canceled not by the customer, but by the business for which they are providing insurance, (Along with all the other horrendous things I have seen people being denied compensation for which should be covered), it seems to me a class action lawsuit is in order. I feel that’s the only way everyone will get their money back. I have no idea how one goes about initiating a class action lawsuit, but I feel there is power in numbers. These people are crooks!

Went on a cruise in June 2023, lost (or stolen) item worth $150. As of today (8 months later), being told we only cover what your home owners insurance does not cover. It took many phone calls and misleading descriptions, including that they would cover it but only if I called a certain number. It feels like they are purposely saying and doing things to cause so much delay and frustration that you just give up. They are right, my time is no longer worth the loss. I partially blame Princess Cruises for having this company as a suggested link while booking the trip. We put trust in their suggested Insurance partner only to be denied on a technicality that does not sound legit (no proof was provided by them).

We were scheduled to go on a 23 Day Cruise in April of 2024 that was cancelled due to unrest in the Middle East and was replaced with an itinerary we felt was less safe than the original itinerary. When we filed a claim with AON for a refund we were denied and basically told that unless one of us had passed away prior to embarkation we could not get a refund. (which I doubt would have even happened then). This insurance company is a fraud and I would never recommend them to anyone...Travel Agencies and Cruise Companies would be wise to use any another travel insurance agency if they wish to keep their loyal customers.

Wife paid for the travel insurance without reading the fine print, or reviews, her fault and our loss. If, in the opinion of Aon, you don't qualify for coverage, you are out of luck unless you're willing to go to court, which would cost more than the award, which is likely what they are counting on. Stay away from this company.

We planned a cruise for April 2024 and we had to cancel in January of this year due to my husband having Muscular Dystrophy and has taken several falls and is very unstable. I submitted a letter from his doctor like they requested and I submitted the invoice as requested and now they want full medical records to review. The letter from his doctor also stated that if they had further questions to please contact her and she gave her number from the Neurology Dept at University of Virginia Hospital. AON did not contact the doctor but sent another request to me for same information. We are apparently getting the same run around that everyone else has been getting. My question is why are the cruiselines dealing with such a poorly rated insurance company. Have they been reported to BBB before? Bottom line is that I am more concerned about the health of my husband which has a disease that there is no cure for than dealing with a company that has no respect for a human life.

KEEP AWAY!!! We booked a Disney cruise in March of 2023. We were to sail July 15, 2023. I had an autoimmune disease for over 15 yrs called PBC. The disease was managed by meds all those years until it wasn't. My liver was progressively getting worse & so was I. I was septic & hospitalized in June. Doctors were able to treat the sepsis & i was discharged. I went through very extensive & detailed testing & on July 12th I was put on the UNOS (liver transplant) list. Once you're placed on a list you are not allowed to travel or be more than 3 hours away from the hospital. I immediately contacted Disney. I was refunded a small amount directly from Disney. The balance was supposed to be covered by AON. On the evening of July 21st, 2023 I was (by some miracle!) matched with a liver donor. The transplant took place within 12 hours of receiving my call. After several months of recovery I am now back to my old self. Although all the documents & doctor/surgeon documents/statements were uploaded on AONs website ... it is now January 21st & I am no where closer to receiving a refund. They always have an excuse. Oh! We're still missing a form. Oh! The examiners still need to review your file. I did a 3 way call with my transplant team charge nurse & AON ... OH! We have everything now. Yesterday I was told... oh! The forms the nurse uploaded has a different patients name. BS! The nurse saved the file that she uploaded. All lies!! I WILL get my money back even if I have to take them to court. BUT! save yourself the aggravation & hassle. This place should not be in business. Awful customer service & lack of resolution!

We booked a Royal Caribbean cruise, and I had previously purchased AON, just in case. Well, my husband had a critically high fever a few days before the cruise. He also needed emergency surgery. I had completed all the necessary documents, had the surgeon fill out the required forms, which I downloaded to the AON claim, etc. This medical emergency was well within the criteria to get our money refunded. I received an AON email just a few short days after submitting everything that our case was closed. I called AON and was advised that it is the responsibility of the cruise line, not the travel protection. I advised them that the cruise line did not request medical documents, as that is the job of AON. The agent gave me an ongoing litany of excuses. I cannot imagine how Royal Caribbean utilizes the service of such a horrid, unethical, unprofessional company. This is a vicious cycle and an exercise in futility. However, I refuse to let thousands of dollars go to waste because of this unethical company. I am now to the point of going back to Royal to which they are referring me to AON. I am starting to think this whole thing is a calculated effort.

They have done everything they can to not pay. They have requested the exact same forms multiple times. Their software says they received it each time. Then I get a request for the exact same item over and over and over. They would not accept a 3 page document from an Urgent care. My husband had to go to his Primary Care before traveling and get a letter from his primary care physician. They say that letter is not enough to prove he could not travel. I thought after sending the same documents over and over and over that they would pay. Then I got another request for a document I have already sent multiple times. DO NOT PURCHASE their insurance you will not get any money back.