Aon Trip InsuranceReviews of travelclaim.com

Supposed medical coverage is impossible to file. AON kept needing information that can not be provided.

They are the WORST. I got Covid on a trip to Italy and missed most of the trip. I had to pay for hotels, food, taxis, and the doctor. I missed most of the tour. They didn't cover more than $150 a day in Florence? I couldn't get a hotel there for that much and I was so ill. They made me jump through hoops for 7 months before they paid anything. I had to submit to Medicare even though it was clearly stated that Medicare would not pay for a doctor visit out of the country. Then they made me submit a claim to my secondary insurance who clearly stated they would not pay a dime if Medicare didn't pay. What a waste of time. They knew it from the start, but I still had to submit and wait months to get the rejections. It has caused me so much anxiety and frustration. Never buy AON insurance.

Supposed to be affiliated with Princess cruises but the two companies do not work together to resolve issues. They are a nightmare to work with. No one knows what to do … continually transferred to different people who don’t have answers.

I took a cruise on 3/3/24 and purchased the vacation protection thru AON in the event me or my guest were unable to go on the cruise (because it had been booked since 2020), anything between the time I booked it and the time of the cruise could happen which is why I paid for the protection. Well turns out I learned that my guest was unable to attend, so I had to find someone else to join me on the cruise. In doing so Carnival charged me $229.00 because my original guest was unable to make it (made no sense to me, but I had to pay it). Carnival advised me to turn in a claim with AON for a reimbursement of the charge. I contacted AON and was provided with a REF# and I was advised that there was nothing they could do for me. I advised them that I paid for the cruise protection plan and I was requesting that they provide me with the protection that I willing paid for. Although the Rep. was polite, she was unable to award coverage. I have no idea why Carnival is doing business with them. Had I read the reviews I would not have purchased the vacation protection coverage. A total rip off, next time I won't pay for the coverage (I cruise annually). AON will not get another opportunity to deny me the coverage that I paid for (NEVER). They can improve by providing the coverage that they sell (by paying claims). Buyer Beware!

The absolute worst. Had to cancel a trip/cruise for an illness that happened right before the cruise. Submitted all the medical documentation showing there was absolutely no safe way to make the trip as scheduled. Completely denied. What is even the point of having the insurance? Would never buy from them again or recommend them to anyone.

I purchased AON Travel Insurance for a cruise. While on the cruise, I got sick, so I went to the clinic on the ship and asked to see the doctor. Twice I was told that my respiratory infection was not serious enough for the doctor to see me. I was given medications. I saw my doctor immediately after arriving home. AON has denied my claim as I didn’t see a doctor for my medications. WHAT A SHAM!

My recent experience with AON Travel Insurance left much to be desired, to say the least. Unfortunately, my encounter with this company mirrored the experiences of many others, as evidenced by the plethora of negative reviews online. In short, AON failed to uphold their end of the bargain, leaving me stranded without compensation when I needed it most. The first red flag arose when my cruise line canceled my trip due to unforeseen circumstances. Despite having purchased trip cancellation coverage through AON, they refused to honor the claim, leaving me to foot the bill for the canceled trip entirely on my own. This failure to fulfill their promise of coverage was not only disappointing but also financially burdensome. Furthermore, when my luggage was delayed during this trip, I turned to AON for assistance, hoping to alleviate some of the inconvenience and expense. Once again, I was met with disappointment as AON refused to provide any reimbursement for the delayed luggage, despite this being a covered event according to their policy. This consistent pattern of denial of legitimate claims speaks volumes about the company's lack of commitment to their customers' well-being. Upon lodging a complaint with the Better Business Bureau (BBB), I was met with further frustration. While I expected some form of resolution or compensation, I instead received dismissive responses from AON adjusters, insisting that I was not entitled to any compensation according to their arbitrary rules. Even when I requested a refund of my premium due to their failure to fulfill their contractual obligations, I was met with resistance, with AON citing my claim filings as a reason for denial. In summary, my experience with AON Travel Insurance was nothing short of a nightmare. Their failure to pay for legitimate losses, coupled with their dismissive attitude towards customer complaints, is a clear indication of their lack of integrity and commitment to customer satisfaction. I echo the sentiments of other dissatisfied customers and strongly advise against entrusting AON with your travel insurance needs. When purchasing travel insurance, it's imperative to thoroughly research the company beforehand to avoid falling victim to the deceptive practices of companies like AON.

Had to cancel my Europe cruise 9 months before the cruise departure date. I had to file a claim to get my $900 deposit back. AON travel insurance has been stringing me alone for months and months. I informed them that my medical records are available to them as my medical provider will not fill out AON extensive paperwork. AON response is that since my medical provider has not responded they are closing my claim unless I can provide them more details about my claim. When did the burden fall upon me? I have given everything I have to AON and I am no closer to my refund than I was day one. This is a scam. They do nothing and then deny the claims for lack of information. SCAM.