Aon Trip InsuranceReviews of travelclaim.com

I booked a family Disney cruise to Alaska with 11 family members. I purchased the AON insurance thru Disney. My son had to cancel for medical reasons. He provided a drs note stating he was unable to fly due to his hip and back injury. Our trip was booked on 6/25/23 for travel on 8/3/24. We purchased the ins on date of booking. At time of cancellation I was told policy started on 4/3/24 though I purchased it on 6/25/24. Why was it not in effect for date of purchase ? Apparently Disney doesn’t have AON provide coverage until the final payment for the cruise is made .any condition that occurred before 2/3/24 would not be covered it would be considered preexisting and denied. My son’s back condition was treated in March and was stable until 7/22/24. So it was a worsening of a condition which was stable when policy was purchased. Both Disney and AON insurance are very deceptive and pass the blame back and forth to avoid responsibility for their deception.

I booked an Alaska cruise and my agent had me get Aon insurance. The really bad part is I had an UBER scheduled for pickup at 3:40 am and they never showed. So never got to the airport or the ship and now I am messing with AON to get my money back for the cruise and air and its been over a month.

Purchased insurance with AON for a cruise. It was more a peace of mind thing rather than actually for seeing a need. Well, as luck would have it my sister, who was my travel partner caught a severe case of flu and required medical attention. The ship doctor was wonderful and after several days of treatment and isolation she recovered however the cost was approximately $10 k. The ship did the initial filing so the cas was.opened prior to disembarking. AON advised her primary medical needed to be filed and AON would wait to response from them. The response was.received and.forwarded to AON. AON required additional information so the additional information was forwarded. Not good enough. So a 3 way telephone conversation was completed between AON and her medical insurance provider. Additional info was requested again. Neither my sister or her medical insurance provider can figure out exactly what they are requesting. Another 3 way call completed and AON was provided all documentation requested for the 3rd time Now another email is received stating they have not received the required documents, yet.during the recent 3 way AON stated they had received everything and would be processing the claim. There is something terribly wrong with AON. I do believe they do not intend to ever settle this claim.

Do not buy travel insurance from this company. They do not pay legitimate claims.

AON Affiniy was the only travel protection offered by Regent Seven Seas Cruises and we bought it for our January 8-24, 2024 panama canal cruise. When I became sick the Regent medical center gave me excellent care that cost 3100.00. It should be covered by the insurance policy. Over the last 3 months I have sent the documents they requested 3 times. Finally AON confirmed receiving them May 16. However when I called for an update they asked for more time to review. It's very straightforward-- my illness in a foreign country was covered by the policy. It is also frustrating not to be able to speak to anyone with authority. Please, people, read reviews! Our mistake to trust the cruise line's insurance selection and not read reviews.

My husband booked a cruise on March 31, 2024 for 3 people, which is scheduled 4 months from now, in September of 2024. We always pay for travel insurance thinking it would protect us from ANY circumstance that may occur. In May of 2024, we attempted to cancel our son due to a conflict with his school schedule. You would think we have allotted enough time to cancel, however, AON's travel advised us they won't cover our cancellation that they only cover issues that occur prior to our trip such as a death, illness, car accident,primary residence uninhabitable, bankruptcy or default of an airline or cruise line. What is even the point of having the insurance? Would NEVER, EVER, buy from them again or recommend them to anyone. They have the appearance of a scam!

I would give a zero if I could. Avoid this predatory company at all cost. They do NOT honor claims. When we purchased the insurance while booking, we were given general info about what they cover like medical, death etc. No, they don't cover those things. Be very careful if you use this company. They also take advantage of 1st time buyers. It was our family's 1st cruise and it's been a horrible experience dealing with them. Absolutely horrible wr are out over $1500. We got zero dollars back from them after purchasing their fraudulent insurance. Zero. They have had related lawsuits and a class action suit. There are numerous complaints out there about them. Predatory. Avoid them at all costs. Hopefully, this will help others, to not get taken by this company.

Bought travel insurance from Trafalgar they used Aon. We went to remote areas in Chile, got sick with Covid. Aon refused to pay for hotel after 2.5 hour taxi ride to get to hospital as they say we checked in before the hospital said we had Covid even though we self tested. Also, they refused to pay for a taxi to get us to plane 2.5 hours away to fly home after quarantine. Their fine print says they do not pay for taxis only common carriers. Everyone in the world considers a taxi a common carrier. With no other option to get to the airport we were stuck. Trafalgar tours dropped us on diagnosis. We travel extensively and frequently and will NEVER use Aon again. We spoke to several reps and supervisors asking for reconsideration due to the remoteness and extenuating circumstances. The last supervisor said she would lose her job if she was flexible. What a poor company. Do not use them. The contract is very misleading so you think you have coverage and do not on nitpicking obscure details and ridiculous exclusions.