Aon Trip InsuranceReviews of travelclaim.com

Do not purchase ...waste of money. They try their hardest to deny your claim. It's extremely hard to speak with an actual person. There are so many hoops to jump through. Paper proof that is cumbersome to obtain...such a hassle and in the end they deny most claims.

Totally SCAM Company....due to heart issue..had to cancel trip a month before cruise date..had no trouble with Norwegian Cruise lines....BUT AON is a totally different story....filed claim....provided required documents....now they are (after almost 6 wks) not following up...replying to emails about status of claim or replying to messages. We purchased NCL insurance in good faith that IF we needed to file a claim the processes would be less stressful. NOT!!! I truly feel that If I do have a heart attack they and AON contributed to my stress!! If We EVER get resolution of this claim we will never go on a NCL cruise because AON is their cruise insurance provider!!

What nightmare to have to deal with these people. I had to cancel a cruise that was 160 days out due to medical reasons. Now they want medical records that support this. How is that even legal to ask for under Hippa laws? They will not refund my 8500 until they receive the information! This just isn't right. I spent a lot of money on trip insurance! Wth. I have no choice but to contact a lawyer.

We took AON insurance since it was the one provided by NCL. In the end due to a flight cancellation we missed the start of our cruise and had to make accommodations to catch the ship at its next port. I ended up spending money earmarked for the cruise to cover this. Making a claim through AON it has been a non=stop hassle to get document after document for them. Further I have found that the cruise line confirmed everything with AON and they still wanted more confirmations. It is now weeks since the cruise and the claim and they are now reviewing again. Very poor service and review process. Ruined our trip and left us with limited funds after the trip.

I would give negative stars if that existed. DO NOT BUY THIS “travel protection”. You will not be reimbursed. I filed a legitimate claim, even after being advised by Carnival Cruise, and was denied. Carnival and AON are a complete scam. Spend your hard earned money on a different cruise ship with different travel protection and actually have piece of mind before and during your vacation. I lost hundreds of dollars believing in both Carnival and their “travel protection”. Don’t make the same mistake.

AON is no different than all insurance companies..deny, deny,deny!! Our flight was canceled due to a hurricane, we lost an expensive room in Quebec & 1 day on the ship on the front side, the back side another hurricane, Milton, we lost an expensive room in Boston, due to the flight canceled....AON DENIED ALL...DON'T USE THEM.

I wish I could give 0 stars. This company would not refund my sister and I for a Carnival cruise in which the luggage was checked by the cruise ship with my personal information in it. The luggage was not located by the cruise ship prior to departure. My id was in my checked luggage. AON stated they paid for lost luggage. They would not reimburse me for my cruise which is unfair. I had all documentation to support our expenses. AON keeps stating can you send in more information. What's left to send in?

I had a Royal Caribbean Cruise scheduled for myself and my wife in December 2024. In August my health declined and my physician informed me that I could not travel. Royal Caribbean refunded their portion of my cruise almost immediately. I just got off the phone with AON (again). They have had all documentation from my doctors since 9/7/24 but have not issued my refund because "it is still under review" and there is no expected timeline for them to complete the review. It is outrageous that they are refusing to honor my claim despite having all documentation for over two months. They are a scam and will avoid paying at all costs. My next step is to contact the state insurance commissioner. Judging from the number of 1 star reviews on here with similar issues I think this company is begging for a class action lawsuit for their pattern of not paying out justified claims.