Joe S.
Great products, but…
My senior dogs love the Tratez products, especially the duck flavored probiotics. But, there are some problems with ordering. Delivery is really slow. This month it took 12 days. I’m on auto ship and I’ve adjusted the time between shipments to allow for their slowness, but I still ran out this month. Also, their platform is difficult to use. I was unable to change payment methods and contacted Tratez. They were unable to correct the problem and suggested I cancel my order. Sadly, I did.
Response from TRATEZ SupplementsMar 16, 2024
Dear Joe, we're extremely sorry for the issues you experienced with late delivery time & inability to update payment method. As mentioned via email, the suggestion to cancel & resubscribe was only because there seemed to be bounce suppression on the email on file which got in the way of the verification code we were trying to send out. We're glad to hear your dogs love TRATEZ & hope there's something we can do to make this right!