My order was damaged in shipping and I reached out to customer service and they immediately replied and offered to send a new replacement order. No questions asked. When I received the product this time it was perfectly fine and the customer service team watched the tracking and reached out to make sure it arrived in good order.
Great customer service
Response from TRATEZ SupplementsOct 10, 2025
This means so much to read 💛 We never want any dog parent stressing over shipping hiccups — you’ve got enough to worry about already! I’m really glad our team could jump in quickly and make it right for you (and your pup 🐶).
Thank you for being so kind and patient through it all — we truly care about every single order that leaves our hands, so hearing your replacement arrived safe and sound makes our day.
Appreciate you big time for sharing this 🙏💛
– Mo & the TRATEZ crew 🐾
MP
Mary P.
I decided to try Tratez hip and joint…
I decided to try Tratez hip and joint chews after I spent over $1,000 from other competitors over the last two years. My dog, Quinton was bit by a tick(he’s on heartworm/tick meds AND all do Not stop 100% in any dogs from getting a bacterial disease).
I decided to see within 3 months if this compound works on him. Quinton has Anaplasmosis, which he has a hard time walking since his right hind leg is very weak and I have to help him with a sling to get him to walk. He has been on Rimadyl , gabapentin and Amantadine for the past 7 months and I saw a little difference.
Within 3 weeks of giving him Tratez hip and joint with his meds I saw an amazing difference. He always stayed in the hallway on his bed, because of his weakness. I’m coming in from the dining room and there he stands in the living room. I had to take a double take! I was amazed!
I do believe in this product. Thank you for taking the time to develop this compound.
I’m not saying this product will work on all pets, I’m saying it’s working for Quinton.
Response from TRATEZ SupplementsOct 10, 2025
Oh my gosh — this brought tears to my eyes 🥹💛 Seeing Quinton standing there on his own again after everything he’s been through… that’s huge. You’ve been doing such an incredible job fighting for him — the meds, the sling, the care, the patience — he’s so lucky to have you.
We’re beyond grateful that TRATEZ could play even a small part in his progress. Thank you for trusting us after trying so many options and for sharing such a real, honest story — it means more than you know.
Give Quinton a gentle squeeze from me… we’re cheering him on every step of the way 💛🐾
– Mo & the TRATEZ fam
NF
Nfpgirl
My dog Duke is feeling less achy as he…
My dog Duke is feeling less achy as he can move easier, so this has been a good experience
Response from TRATEZ SupplementsOct 10, 2025
Ahh this makes me so happy to hear 🥹💛 Go Duke!! It’s the best feeling watching them move a little easier and seem more like themselves again.
Thank you for sharing this and for trusting TRATEZ to be part of his care — give that sweet boy some extra love from us today 🐾💛
– Mo & the TRATEZ fam
GE
Gary E.
Results after two weeks/Tratez Hip and Joint
I wanted to give you an update on our nearly 14 year old Boxer mix, Mira. Mira had been slowly developing weakened hind end arthritic stiffness issues in her back/hind legs. She has always been active, going on Colorado hikes and walks with us. She fell down our stairs at our mountain cabin one morning in early July. It was pretty traumatic for her and us. She has been on glucosamine sulfate for over a year, but it didn’t seem to be having any noticeable effects. , When my husband, David, saw you on Social Media, and showed me some dogs that had been on the Tratez Hip and Joint (glucosamine/HCL/MSM/mussel shells), we ordered a bottle of it. I was skeptical at first, but within two weeks, we noticed Mira walking better, doing short little sprints, less hind end drooping, awkward stances, and even rolling on her back, twisting. She obviously feels better and is in less pain. Her appetite is even better in the morning, and she will frequently eat her entire breakfast now. I should also note that we simultaneously started heating pad therapy morning and evening for 20 to 30 minutes. She loves it and almost instantly goes to sleep. At any rate, thank you for what you’re doing to help our pet’s health. We appreciate it! ❤️
Response from TRATEZ SupplementsOct 3, 2025
Wow, thank you so much for sharing Mira’s story with us ❤️ Reading this brought tears to my eyes. Fourteen years young and still a mountain girl at heart 🏔️🐾 — I can only imagine how scary that fall must’ve been for you all. It makes me so happy to hear she’s back to doing her little sprints, rolling on her back, and enjoying her breakfast again. That spark coming back… that’s exactly why we do what we do.
I also love that you’re pairing the chews with her heating pad sessions — what a thoughtful combo for her comfort. Mira is so lucky to have parents who pay such close attention and give her the support she deserves.
Please give her a big belly rub from me. And thank you for trusting us with her care — it truly means the world. Here’s to many more happy walks, tail wags, and Colorado adventures together. 🐶💛
– Mo & the TRATEZ family
LO
Lori
Thank you for discovering Tratez
Thank you for discovering Tratez. My 15 1/2 year old has arthritis in her left leg and her right leg gave out. She couldn't use her hind legs. Dr told me her synovial fluid in her spine is gone and it's bone on bone. I tried all kinds ds of supplements and none helped her. I found Tratez on fb and ordered it. I was willing to try anything to help her. As soon as I got my order I started to give her the supplement. It took about a week to be able to stand on all 4's. She is progressing day by day. I am so happy with this product. I can't thank you enough.
Response from TRATEZ SupplementsOct 3, 2025
Oh my goodness, thank you for sharing this update ❤️ At 15 ½ years old, your sweet girl has clearly been through so much — and hearing that she’s already back on all fours after just a week on the chews gave me chills. I know how heartbreaking it is to watch our pups struggle when their joints just can’t keep up anymore, and it means the world to hear she’s making progress day by day.
You’re such a devoted dog parent for not giving up, even after trying so many other supplements. Stories like this are exactly why I created TRATEZ in the first place — to give our seniors a real chance at more good days filled with comfort, movement, and tail wags. 🐾💛
Please give her some extra snuggles from me — she’s a little warrior and such an inspiration. Thank you again for trusting us to be a part of her journey.
– Mo & the TRATEZ family
KE
Karen E.
My 14 yr old doggie girl …
My 14 yr old doggie girl began having balance issues and I searched out products to help support her health. I was impressed by everything I researched about Tratez and ordered one of their products. While waiting for the order to arrive, my dog began falling and unable to walk. Within 5 days, she passed away. The following day, my order arrived . I contacted customer service to tell them of my situation and to request a return. Not only did the agree but were very sensitive and most understanding of my broken heart and experience. They responded very quickly, kindly, and with respect. I hope to one day have another pet and I would most surely choose this company to support the health of my dog. Great communication, timely support, and compassionate service.
Response from TRATEZ SupplementsOct 3, 2025
My heart breaks reading this 💔 I’m so, so sorry for the loss of your sweet girl. Fourteen years is such a beautiful, full life, but it never feels like enough time with them. Thank you for trusting us and for allowing us to be a small part of your journey, even during such a hard moment.
I’m glad our team was able to support you with compassion — because at the end of the day, we know this isn’t just “customer service,” it’s love and loss and family. Please know we’re holding you in our thoughts, and when the time feels right and you open your heart to another pup, we’ll be here for you with open arms. 🐾💛
Sending you love and comfort,
– Mo & the TRATEZ family
KE
Kevin
These chews are helping our maltipom…
These chews are helping our maltipom with itching and paw chewing. We've tried several different things but the tratez chews help the most.
Response from TRATEZ SupplementsOct 3, 2025
Yay!! This makes me so happy to hear 🐾💛 Poor itchy paws can be so tough on our pups (and on us as parents watching them scratch and chew nonstop). I’m thrilled the chews are giving your maltipom some much-needed relief. Thank you for trusting us and for sharing your experience — wishing you both more comfort, tail wags, and cozy cuddle time ahead!
– Mo & the TRATEZ family
DW
Debbie W.
Fur baby
It has taken a while for my fur baby to like the treat. But when she does eat it, i have noticed she is not itching as much. Only been a few weeks so we will keep going. I am very hopeful due to she is not itching as much and biting her paws.
Response from TRATEZ SupplementsOct 3, 2025
Thank you so much for sticking with it 💛 Some of our picky pups take a little time to warm up to new chews, but I’m so glad to hear your girl is starting to eat them and you’re already noticing less itching and paw biting. That’s such a good sign!
Keep going — consistency really is key with these, and it makes me hopeful right along with you that she’ll keep finding more and more relief as the weeks go on. Give your fur baby some extra love from me 🐾✨
– Mo & the TRATEZ family
