TranstutorsReviews of transtutors.com

Very bad experience dealing with the customer service. Aliyah was not transparent in helping me unsubscribe from the membership. She replied to me once, but after that there was no response and no proper assistance was given. In the end, the company continued charging my credit card. This is unacceptable and very frustrating. Customers should not be left without proper support when trying to cancel a subscription. Please be careful, especially if you do not regularly check your monthly credit card statement.

I needed help with a particular problem and only found it on Transtutors. The answer was blurred out but had 15 5 star reviews so I figured it must be correct. I purchased the $17.99 subscription (which is a ridiculous price even it wasn't a scam) only to see that the answer was absolutely made up and not even close to correct. I managed to cancel the subscription but didn't hear back about my refund requests. Luckily I won the chargeback case. All 5 star reviews on this website are fraud as well and I encourage you to report them as well as continuing to add 1 star reviews to get this site shut down.

This website doesn't even deserve a single satr. In Dec 2024, I signed up for tutor help via their site not really knowing what I'd get out of it, nothing, a lot of spam emails and no help responses. I emailed them to cancel, and had to go back and forth multiple time just to get that done, all for them to cancel it then charge my card again in Jan for a new ​subscription. I emailed them to refund my money and explained what had already happened, but didn't need to as its the same person doing their customer service emails. I did not sign back up for this service, and they will not refund me. I'm reporting them and unfortunately canceling my debit card all because of this horrible experience. I know it happens to people all the time, I just hope this keeps someone else from falling for this trap like I did. Transtutors.com is a complete fraud and a joke. Terri Hicks

This company is a total scam. I can't stress this enough! I tried Transtutors for the 3 free days. I went into this company comparing it to Chegg. I couldn't fathom paying $20 a month when half the problems you need help with, tutors don't explain in detail but rather give you the answer. To some, that may be great but for me personally, I wanted to learn the material and understand it. I went to end my subscription (the free one) the second day when I felt it wasn't what I needed. When going to end the subscription they offered the membership for $10 a month. I sat and thought, I'd rather pay $10 than $20 with Chegg and was willing to give it another chance despite not getting a detailed explanation of the problems. On day three I got a notification from my bank that $19.99 was approved for Transtutors. I reached out to the company immediately to resolve the issue as were agreed I would pay $10. The customer service phone number doesn't link up to the company and you're forced to communicate with them by email. When I went back on the website to cancel the membership together they didn't give me the option to do so until I reloaded the page multiple times and it finally popped up, When it was canceled it was fully removed where the company and I ever agreed to pay $10. I already knew right then and there this place was trying to scam me. Too bad too sad that I screenshotted the agreement of $10 and submitted it as part of my email. I spoke with Aliyah Scott and I was informed that because no specific tutor answered my question the deal doesn't apply...WHAT?! The company tried to keep my business when attempting to cancel, hence why they offered me half the price. The company informed me that it was part of their refund policy but the company failed to explain that to customers when agreeing to the membership. It's up to you to find the terms and agreements and the website makes that impossible to find to begin with. In theory, if the company had explained this policy and made it clear to the customer about this policy, the company would have a leg to stand on. Because they didn't make this clear in any way shape or form this company can be declared as a scam. Although it's only $20 it's still money they don't deserve. I'm still talking with the company and will not stop until this issue is resolved. I'm hoping I can save someone else the $20. This company needs to be shut down. A total SCAM!!!

The site does pays and is legit in terms of helping students and paying tutors. But the pay is very very less. Students and tutors do not directly talk on price. An intermediary acts in between them to talk the price. Huge assignments like almost a two three weeks kind of work is asked for around INR 1450. Now recently I came across someone who said he paid $150 for a work and I was being given around INR 1500 ( i.e $18) . Now this I came to know after talking with the student on chat. I dont know if the student or site is playing with me. But I can say this for certain, payment is like $10-$20 for even big assignments.

When they cannot solve your questions on time, they send incorrect solutions just to meet the deadline. When you request a refund, they make you wait and delay for weeks without paying you back.

This company is a scam and does not pay its workers, it also is misleading to its customers. They are based in India and will steal your information, be AWARE.

The service fell short of my expectations, despite their initial promise of delivering an A grade. I would recommend the platform to invest in more consistent and reliable experts. For fellow students, exercising due diligence before investing money is crucial. Opting for established sites like Teratutors or exploring trusted freelance platforms might be a safer choice. In contrast, my experience with Teratutors for another class has been positive. However, a word of caution: ensure payment arrangements are transparent. It might be wise to negotiate installment payments, allowing you to monitor progress before committing to full payment, especially when dealing with class fees or exam-related services.