Austin
When even getting a quote is frustrating
The experience of getting a quote solidified my decision of not going with them. Once contacted by Valery, I explained that I would also like a quote about adding a second car to the same route/pick up date/drop off destination. I had to reiterate the types of vehicles multiple times and even then she seemed confused. After she gave me a quote for both and asked if it was alright for me, I let her know that I had received multiple quotes that were a couple hundred lower and if their's could be lowered. She became rude saying that she could "quote it any way you want but the question is will that price work for a driver or not." As a customer that has not transported a vehicle before, I expect a company to not become rude if I do not understand that TransportSaver is essentially a middleman. She could have handled it several different ways the easiest of which would have just been a simple "no." After saying that "no" would have been enough, she sent me a garbled response badmouthing other companies and praising TransportSaver. I am certainly glad to have gone with a different company.