Transparent LabsReviews of transparentlabs.com

The product is excellent: five stars As others have shared, the customer service is pretty much non-existent. The phone number on their website is usually disconnected. The line isn’t busy, it goes straight to voicemail. Their voicemail isn’t checked. Leaving a voicemail is a waste of time, I’ve never had a call back. I even left a voicemail saying if I didn’t get a call back in 48 hours I’d leave this review, and here we are.. The voicemail recording encourages you to leave an email to their support@.. but those emails are responded to about 50% of the time and of those instances, it’s usually about a completely different order. Orders to Canada ship in twice the length of time you’d expect for regular mail. The tracking works for two days and then drops off, which makes you want to call for an update, * see beginning of the review I wish they’d sell on Amazon so I could get competent shipping and not have to deal with their non-existent customer service.

You are in possession of my money since July 8/2024. No update on the tracking status and no answer from CS. What a poor performance. I want my order delivered or a full refund issued, or I’m taking this up to the next level and you will hear from my lawyer! Definitely my last order with this lot! Order #1593954

My last 2 orders have the following issues: Order #1497688 Shaker bottle missing the shaker ball Order #1417180 No shipping updates since 17th of May. Still have note received this order I have sent 5 emails, and even tried calling the customer support line, no reply at all. Terrible customer support. Lost money on an order that never arrived, and don't even get a reply to my emails.

I've bought an Pre series Bulk 1 month ago however, I still didnt receive it. In the company website shows sending cancelled and it doesnt even show why or what they did about it. I even paid Portuguese taxes in customs. It seems i've lost not only the money i've paid but also the supplement. Order #1425091

I wanted to give them 0 star. Such an unprofessional company there is no way I can contact them. I wanted to return one item but they are not responding my emails and their phone is not working too. In there website says for return no question asked. Before buying I should have to read these reviews. DO NOT BUY FROM THEM.

The order was trapped in customs. Besides the hefty price AND the price for shipping, now I have to pay for customs There are other brands doing this, but their stuff is cheap and usually transport isn't expensive (looking at you, colorpop) but THIS!? Nah, I'm never using this brand ever again, even if it would be the last protein powder in the world.

I placed an order for supplements on the 7th of December 2023. To this date the order has not arrived. Apparently it is in customs and has not been released. There has been no attempt by the courier to contact me or the vendor in this regard. I have written to Transparent Labs to inform them that, a month later, the shipment has not arrived. Transparent Labs (1) has not contacted the courier nor attempted to resolve the customs issue, and (2) refuses to reimburse me for the purchase price.

Super unprofessional. Waited months to get my order. Would never buy from them again. There are plenty of other better brands out there that will act professionally than to buy from terrible transparent labs