Transparent LabsReviews of transparentlabs.com

I think the company had an overdue payments to FedEx and thats why they didn't ship my order yet , thats really shameful for a company on this market targeting the satisfaction from customers

This place is a scam. Ordered a week ago and they gave me a tracking number for FedEx and it still states label created with NO MOVEMENT. 4 days later they send me an email stating that they see it not moving but still says it's moving and blames FedEx for not updating its sight. Well here we are, 2 days after that, and still no updates and not even any response to my emails asking for one. I don't trust this and I will NEVER purchase anything EVER again on their website. If I get no answer by tomorrow, I will request for a full refund and will make notice of this to the FTC just because I believe there needs to be awareness. Also each day after this, I will make sure I will even go further in awareness on other venues until we get this matter resolved. I DO KNOW how to address matters legally.

I placed a wholesale order on 10/14 and after 2 weeks of not hearing about shipment, I sent an email to check the status. No response. Since then, I’ve sent multiple emails, called multiple times, left multiple emails, and have yet to hear from them. As a business who only sells transparent labs, we have been out of supplements and since our customers have to go somewhere else to get what they need, have lost potential revenue. The lack of communication has been extremely frustrating. It’s almost been a month since the order was placed now.

Terrible customer service. 2 weeks after my pre paid order still not a word from the customer support....

Hello, I have been a customer for many years. I have always been very satisfied with the quality and service. unfortunately this changed last year. In November, on Black Friday, as usual, I ordered a lot of conditioners, 5 packages worth about $180 each. to this day I don't have 3 of them. and even with the 2 I received there was a problem. Currently, the company does not even respond to my emails. be careful, this can only be called a FRAUD!!!!! Currently, I will take legal action because I have no idea. I DO NOT RECOMMEND. Karolina

I have been waiting for almost 2 weeks with no response there is no way to contact them i want a refund #1697474

Customer service DOES NOT EXIST for this company. Had a problem with my order and tried to reach customer service on at least 10 separate occasions. Left messages, sent emails and never got a response. Got stuck with the product. As a result I cancelled my subscription with them. I’d rather take my money to another company that has better service towards a loyal customer! Will never buy from them again!

I like the product so much that I enrolled in a subscription, but the customer service is nonexistent. My third order, Order #1604232, was shipped on July 15th. It seemed like USPS had an issue with the delivery, so I contacted them first. They said I needed to take up the issue with Transparent Labs directly, so I emailed twice, on August 2nd and August 9th. Additionally, I called the company several times. I was never able to reach anyone, and I never received a response back either. I paid $85.85 for my order with nothing to show for it more than a month later. I have never had such a bad experience with a company. There's no reason for me to have a subscription order if I am not receiving anything.