Transparent LabsReviews of transparentlabs.com

Been using Transparent Labs now for a while now and have loved everything. Been mostly into the pre workouts! But that’s not why they deserve 5 stars, anyone can make a good pre workout. (Not that their flavors don’t slap, cause they are good af) But their customer service is where they stand out. Anytime a shipping delay comes up, it’s fixed instantly with a new order sent out with expedited delivery. One time I didn’t like a flavor of some muscle builder, honestly was pretty bad… and I was offered a refund credit. Subscription companies these days just don’t seem to care anymore about their customers. But Transparent Labs is always on top of their game. Thank you for all your help over the years <3 -Hunter

Awesome protein powder. I've been ordering the 4lb grass fed whey on a subscription and so far have loved each flavor I've tried! Not only is the product clean but their customer support is top notch! Mathew resolved my issue immediately and with no inconvenience to me! This company has great products and customer service to match!

I recently moved and forgot to update my address for a recurring subscription order and Reilly and Amanda were absolutely amazing in trying to help me out, with MY error! I’ve never experienced such great customer service as this before. Not only did they help get my order to my new address, but they responded within a day of my email! Forever a Transparent Labs customer!

Their protein powders are high quality and their customer service is great

Initially I was really put off from ordering because of all the negative reviews about their delivery and customer service, but I decided to bite the bullet and see what happens due to all the positive product reviews. I ordered 2 chocolate whey protein isolate tubs on 22nd Sep and they arrived this morning 7th Oct with no issues. I know other other overseas customers have had issues but I ordered from Australia without problems at all. I also received several emails about the delivery and a tracking number. Now about the actual product- it's AMAZING!! Very smooth and the taste is awesome. No artificial taste and mixes well with water.

Today, I had to actually phone your Customer Services Department to take care of a matter that your website had "Hiccuped"/ Malfunctioned, and was not allowing me back into my account, after I had just been on it earlier, and was most incredibly pleased to have spoken with your Matthew, an exceptional personnel who took care of everything I was in question of, along with correcting my order / subscription issues, and added more thoughtfulness by emailing me back with the answer to a question we were both interested in but had to wait until upper management had finished their "meeting of the minds", to get an answer back. Unfortunately, that answer was not what I wanted to hear, which was that you are discontinuing my "all-time" favorite flavor, "Chocolate Coconut" in the protein powder mix. Again, Matthew helped out beyond my expectations and accommodated me with adding extra 2 lb. canisters that should take me out for a year, hoping that you may add it back into your lineup of flavors for the Whey Protein mix.

My husband and I buy all of our protein powder and pre-workout powder from Transparent Labs. We absolutely love the different protein flavors and how they blend so easily. You can tell the protein is a good protein. Since we drink a protein shake every morning, it's nice to have different flavors. We can't go back to protein powder you get from Walmart or Costco since we've discovered these flavors.

I've getting protein from Transparent Labs for around 2 years. I have complete freedom to control the subscription from my end which is great because I'm not forced to keep constantly buying after a specific timeframe, it's based on my needs. Their customer service is amazing and super responsive! The shipping does take about 7-10 days from my experience in Canada, so when I notice it's running low, I always order a bit early. Overall, the product is great and I highly recommend it.