Gulhan B.
Issue fixed, great follow-up from Claire and Patrick
I bought through the app and the wrong address was auto-saved. I emailed right away, but my first message did not get handled properly. After I posted this review, the team contacted me immediately, refunded my money, and sent a replacement. They also gave me a discount code as an apology. The replacement arrived today, 6 days after the problem started. The issue was fixed, and I appreciate the follow-up. Thank you to Claire and Patrick, who took the time to read my emails carefully and resolved this.
Response from Transparent LabsOct 8, 2026
I’m very sorry for the frustration here. It looks like there may have been some miscommunication along the way. Our team was in contact with you and offered to send a replacement to the correct address, and I can confirm that a replacement is now on the way. In addition to that, I’ve also gone ahead and issued a full refund for your original order. I understand how frustrating it is to notice an address issue right after placing an order and feel like it wasn’t being handled quickly enough. We appreciate you bringing this to our attention and hope the replacement and refund help make things right.


