Transparent LabsReviews of transparentlabs.com

Parcel never delivered. Had to drive 1 hour to collect from depot and pay additional customs £62 customs charge I was not told about at checkout. Will not be using again. I live in the UK

Cant give a review on the products since I have yet to receive, but I can say the customer service experience has been terrible. My order never proceeded past the "label created" stage. The customer service team took three days to respond to my initial request. I was then told that my replacement shipment would ship FedEx Priority. Because of this, I provided the appropriate address for where I will be during that delivery time. Two days later I receive notification that my replacement order was shipped USPS and will not make it to me prior to me leaving.

I really really wanted to like this product - I did a ton of research - but the powder never arrived and I have been emailing the company for weeks now with simply no acknowledgement let alone solving of the issue . It is super frustrating. The customer service is non- existent so buyer beware

I use to think Transparent Labs was this great company. I purchased many products from them… Then I noticed something very interesting… When you look at their COAs for their products, you will notice that they redact the name of the lab on the COA that tests their products.. Are you kidding me??? How “Transparent” is that ? lol. I’m pretty sure they use Summit Nutritional Laboratories in Utah. Come on guys!!! Do better. Even if you put the name of the lab on the COA, there is no way for the customer to authenticate that COA. Sketchy AF. The customer should be able to verify that COA for the product they are purchasing and be able to see the name of the lab testing your products

The customer service is atrocious! I had an issue with the payment. I sent 3 emails, but I didn't receive any answer.

(25th Nov 2025 ) Placed an order on the 6th of November - still haven't received the product and its the 25th of November. ZERO information on the tracking numbers shared. Their "support" link on their website is dead. When finally emailing them to find out they told me to "we're keeping an eye on it" and "delays happen". Still unresolved. Terrible experience dealing with this company and while they can't fulfill a pending order... they continue to bombard your inbox with promotional emails. UPDATE (26th Nov 2025) They have replied here BUT their comment is not true as there is no request email from them in my email inbox for more information (have checked spam too) - they have replied to my review on Trustpilot to appear responsive. This is further proved by the fact that I emailed their customer service (a follow up email) at almost exactly the same time as posting this initial review.... I only received a reply here (where the complaint is visible to others) and no reply from customer service for my status update request!! This is laughable now

Do NOT trust this company's reviews... Which is funny, cause they're called "Transparent..." When you click on their reviews, for say their protein, you'll see that there is "6042" reviews, and they have "4.70" stars. However, when you click to sort their reviews by "Lowest Rating," it doesn't! Lol

Product is fine, however I no longer want to use the product, but they won’t let me cancel my subscription. It still keeps charging every month. No one will respond to my emails, no one answers the phone! I’ve had enough.