Transparent LabsReviews of transparentlabs.com

I can't say anything nice about this company. I tried the Nitric Oxide and noticed ZERO improvement. Ok, I bought it to try it and it was a bust...no biggie. However, another N Oxide showed up soon after. I guess we get automatic subscriptions! I didn't want this so I tried to contact Transparent Labs MULTIPLE times through many emails and phone messages to obtain a refund. ZERO responses. Nobody mans the customer service. There is ZERO customer service. I don't trust this company for anything.

I had decided to try beef grass fed protein isolate. Returns policy of company clearly states if dissatisfied can return within 45 days. This powder was impossible to dissolve in water( clumps) , also it was too sweet for my taste. Had requested return 4 days ago via email w credit to my credit card. In 2 days I got responce from Matthew the customer service rep. Apparently he can’t read , and offered me store credit or replacement instead. And requested lot number I can’t find. Clarifies as curtesy, again, yesterday. Never heard back. Bad product, bad customer service. Disputed w credit card

I ordered protein powder on May 21st — still haven't received it. Got one automated email telling me my package was stuck and that they were 'monitoring it.' That was five days ago. I've called five times and left five voicemails. Total silence. No callback, no follow-up, nothing. I also signed up for their subscription, which I'm now seriously reconsidering. The product may be great — I genuinely wouldn't know because it never showed up. If this is how Transparent Labs treats brand-new customers, consider this your warning. Update: Transparent Labs response below is asking to send my information which has already been sent by email and my five voicemails. There is no link or additional email address provided in the reply. I am not going to leave my order number or other personal information on trust pilot. Listen to the messages customers leave you and you will have the info you need.

I’ve been trying to get a refund for how bad the flavors to my order were and wasn’t satisfied they’re customer service is horrible they do not respond but once on through email and do not respond calls I mean how is a company that’s supposed to be good doing that I really need my refund my order number is #3667383 I’ve just had a bad experience

Transparent labs sent me the wrong product. I’ve been trying to reach out to them via email and calls. No response. Literally the worst customer service I’ve ever seen. Never ordering from them again.

Order #3396376. Paid on March 23. It’s now April 2—no product, no shipping info, and zero response to my emails or calls. Extremely unprofessional for a 'top-tier' brand. I've been a loyal user, but the total lack of support is a dealbreaker. Do not order until they figure out how to pick up a phone.

I have been trying for 9 days to get a response on a quality issue. Nothing. The gut health pill causes nothing more than massive bloating. Customer service has not retuned any emails. Stay away from them.

Transparent Labs shows my order as complete and delivered, but only 1 of the 4 items was actually delivered—and it was the cheapest item in the order. I have sent three emails and submitted two customer service inquiries with zero response. I also attempted to call customer service and was sent directly to voicemail, again with no follow-up. This is absolutely horrible customer service. Marking an order as complete when most of it was never delivered and then refusing to respond is unacceptable. Based on this experience, I do not recommend using this company.