TERRELL
Loved my experience with Transparent Labs!
I've had an absolutely wonderful experience with Transparent Labs (TL), both in terms of their customer service and the quality of their products. It's only right that I share the following review, so the health & wellness community can all benefit. I've honestly forgotten the last time interactions with a company's customer support team genuinely made me smile - it's really been that long. I initially had to cancel one of my orders - they were so prompt and professional. They didn't make me wait until the next business day although I had learned they were dealing with backlogs due to high demand and working hours for that day had clearly ended. I had spoken with Patrick, Reilly, Marcela, Colin, and they were all a pleasure to deal with. I've noticed Jocko Fuel utilizes AI to address customer concerns, but sometimes you just wish to speak with someone human - I appreciated this about TL. In terms of TL's products, I've tried out their 100% Grass-Fed Whey Protein Isolate (Strawberry Milkshake) and Creatine HMB (Watermelon) - the ingredients they use are all clean and they were both delicious. Unlike other supplement companies, TL's powdered supplements fill the entirety of the containers. I've also ordered from BlackLabel but their tubs were literally 75% empty. TL was also kind enough to share five additional packets of Whey Protein of varying flavors and a complimentary shaker bottle. To say TL's customer success team went above and beyond really is an understatement. We need more companies like TL and the types of people they employ. Hope others in the fitness & health communities can benefit from the level of service and product quality I've had the pleasure of experiencing. A heartfelt thank you to Transparent Labs! Cheers!