Molly S.
I got scammed
I had such high hopes and was unfortunately so disappointed. I researched for a long time, wanting to add NBHWC certification to my Master's education. I chose ITN after much research. They were so friendly when I was signing up, but it was all about money. Once I paid I heard nothing from anyone, no onboarding, no welcome, nothing. I started one of the additional courses to dabble in. I was set up on a payment plan, well I don't do autodraft. The day it was due (the 1st) I began receiving threatening emails to pay. They locked my account, threatened me with collections, and charged me $75 late fee by the 9th of the month! It felt really excessive and uncomfortable. This course was meant to be enjoyable and the threatening emails soured the experience. I would like to add that my bills were paid and current, it just took me the first week of the month to get all my personal bills paid. All of this drama was over a week grace period to complete a payment. When I reached out to support to explain that I was 8 months pregnant, dealing with an autoimmune disorder and wanted to connect and resolve the issue and gain better understanding. I was told I was being "hostile" and "abusive" basically for asking questions. It was very much gaslighting and I honestly can't believe a company can operate this way. I reached out again to resolve the misunderstanding and was responded with an accusatory nasty email, at which point I suggested cancelling and requested a refund. They wrote back another nasty email stating that I was "abusive" when all I asked was to be communicated with like a human being. When I tried to reach someone in the company to resolve the issues, it was unfortunately always the same woman with the rude emails. I was shocked at the way I was treated, but am honestly grateful to cancel now. They took $600 from me so far, but I can't imagine how awful it would have been to be $3k in and have her try to destroy my education then. I am not sure what triggered this person or why they treated me so unprofessionally. I'm appalled at the way they've behaved and I was grossly misled by their program. I have filed a complaint with the Better Business Bureau hoping to recoup the money they took. I would strongly suggest staying away from this one, unless you want someone berating you, stealing your money and playing some weird social "cancellation" games. What a strange and unprofessional experience. I am now looking for another NBHWC program, but the unprofessionalism of this company has me researching a new school VERY carefully. Edit: The school accused me of having threatening language and using profanity, that is NOT true. I explained that I was a surrogate, health issues and juggle 4 jobs, and wanted to understand their processes so I could pay them. They never responded to my sharing or acknowledged me as a person, it was only about money. When I sent an email asking why I would be charged $75 late fee and said that their constant threats about money, I said "the vibe is yuck". This is what they considered "profanity" and "abusive language" enough to take my money and class access. ITN is committed to victim mentality, zero accountability, cancel culture and gaslighting. And when I tried to communicate, they will just double down on their warped narrative. Again, never expected a school to act so poorly. I've been through many programs and what's funny is I'm an ordained minister, celibate, don't drink, so their accusations are quite rediculous. If they can do it to me, they'll do it to you. They don't see people, they see bank accounts with names attached.
Response from The Institute of Transformational NutritionJul 14, 2026
We're sorry to hear that this was your experience, Molly. Because this involves a former student's account, we won't discuss every detail publicly. However, we do want to clarify a few factual inaccuracies for the benefit of prospective students reading this review. Following your enrollment, you requested and were approved for a customized payment arrangement. When your first scheduled tuition payment was not successfully processed, our team made multiple attempts by both phone and email to help resolve the issue. We also explained that the payment reminders and collections notices are automated account notifications generated when tuition payments become overdue, not personal threats. As an additional courtesy, we waived your first late fee. Regarding onboarding, students begin receiving onboarding communications after they begin the Certified Transformational Nutrition Coach Program. Our records show that you chose not to begin the CTNC program before your enrollment was ultimately terminated. Finally, your enrollment was not terminated because you asked questions about billing or requested assistance. We encourage students to reach out whenever they need help. This decision was made only after repeated communications directed toward our staff that included insults and profanity, and violated the Terms of Use accepted during enrollment. We understand that not every student experience ends the way either party hopes. We remain confident that our team acted professionally, documented every interaction, and made repeated efforts to help resolve the situation before making the difficult decision to end the student relationship. We wish you all the best in your future endeavors.