Trainerkart AmericasReviews of trainerkart.com

Response from Trainerkart AmericasMar 23, 2023

Latest Update! Hi Emma, We have been informed that our marketing associates have already removed your email address and you will never received any marketing email from their side. ( effective from March 23, 2023) Hope this solved the issues. Best Regards Team Trainerkart ............................................... Hello Emma, Firstly, we are very sorry for the inconvenience caused. And also, Thank you for the honest review, we will take up from here and approach our marketing associates, as our marketing is being outsource to a different company. Team Trainerkart

Response from Trainerkart AmericasMay 3, 2019

Thank you Tom for your valuable feedback. We agree and apology for the inconveniences you had gone through. We always ensure we deliver classroom training even if we are left with only one customer in any particular training location. So that customer's work schedule is not affected due to the cancellation and rescheduling by the other fellow participants from the same location. We conduct such class by investing additional amount from our side so that our customer will have good training experience with us. Sometimes class do cancel either due to some emergencies from the Trainer's side. We appreciate and thankful to you for agreeing to take Online Instructor Led Training with a partial refund. Regarding the missing chapters - please send an email to us at [email protected] with some more details and share you the updated material. If you are still not confident to take up the PMP Exam, please do let us know, we will be proving you additional learning materials. Regards, Customer Delight Team

Response from Trainerkart AmericasFeb 12, 2019

Hi Sarah, We understand that your concern is genuine. You have received the training venue details from our team on Jan 23rd. We have already shared all the screen shots from your email chain for your reference. There is breach of contract from the Trainer, we do accept it. This is the reason why we are still extending our support to provide training. Once the trainer agrees and accepts our terms, we share the participant’s details to the trainer. He took an advantage with that information to contact you without looping us. We also found in your email commutation with the trainer on Jan 18th that you have changed the reservations and schedule and to take the class from 1/31 – 2/2. It was not notified to us. The email exchange between you and trainer has lots of disconnects, as there is possibility that he contacted you and had some discussion around this training. These emails you had exchanged with him are private discussion between you two, as we are not a part of the email chain. If he had represented us, why would he be interested in knowing how you had made the payment, where you are stay etc. There is possibility that Trainer had offered some deal to you to register with his company (his company PMimmersion which provides same PMP training). It looks like entire thing is pre-planned and he just gave lame excuses to cancel the class and process the refund. After the first rescheduling request itself, you are not eligible for refund and you had notified after the rescheduling deadline is over. We have accepted the rescheduling without imposing any rescheduling fee as we do understand at times we have to cancel other engagements due to important projects/emergencies. However, we are still ready to provide the training with different Instructor. You can select your preferred date and location. We will ensure we deliver it to your expectation. Best Regards, Customer Delight Team

Response from Trainerkart AmericasJan 22, 2019

Hi Kristyn, Thank you for your feedback. We sincerely apologize for all the inconvenience. I believe our support team has already in touch with you regarding this issue. We are glad to inform that our team had reviewed your case diligently. It traces us back right from your first email transaction with our team member Mr. Albert Paul. As far as the content is concerned, our content writers are from the same field doing their jobs from years. It has been already communicated to you before as well by Mr. Albert that the 4 days class will cover the PMBOK 6th edition where trainer has to talk on the 5 knowledge areas and do the training and Agile methodologies, the last day of the training is for Q&A, and the trainer will deal with the examination procedures and questions. All instructor led live virtual class is based on this methodology and followed by all institutions and we are not different. Needless to say that, PMI needs PMP candidate to have 35 contact hours which is mandatory and it should be based on PMBOK – 6th edition. Additionally, we’d like to add that we are in here from many years providing our services to this industry and so far we have not received this sort of a question. We are always committed to customer satisfaction and our effort has always been customer-centric. Our support team is very proactive regarding any issue. We will be happy to serve you again in future. Regards, Customer Delight Team

Response from Trainerkart AmericasJan 22, 2019

Hi Kat, Thank you for your review. We sincerely apologize for all the inconvenience and not able to adhere to what we have committed for. Our support team had already in touch with you regarding this issue and the issue has been resolved from our end. Along with all the necessary course details, we had clearly mentioned that if the particular class does not have a minimum registrations, the instructor are reluctant to deliver the classes. But, it is not the case always, many a times we have step out beyond our zone to make sure the class gets conducted even though it is less than minimum registration (even with only one participant). We always make sure the customers get what we have promised for. Please understand we only cancel/reschedule the classes, when it is extremely necessary and unavoidable. As far as refund is concerned, we have 30 days refund policy window which is clearly mentioned in our refund policy guidelines. We are customer-centric organization. Our support team is very proactive regarding any issue. We will be more than happy to serve you in future. Regards, Customer Delight Team