TrailerParts.comReviews of trailerparts.com

This place is horrible! Same issue as other reviews. Took a several days to ship. Now, my order is “in transit, arriving late” which I’m skeptical. Customer service is closed due to Covid. They aren’t even responding to emails!!! How do you run a business and not help Customers. Is this a real Business or a scam? Run far away!

Trailer parts.com has the worst customer service. I left multiple emails, called just to get a looped recording to cancel an order. I filled out their cancellation form twice on their website and they still shipped the parts. I refused the delivery by UPS and 10 days later still waiting on my refund. Stay away from this business!

I having the same issue as everyone else. Ordered a part, they were quick to take my money and two weeks later no response. This has to be illegal.

Over 10 Business days since order placed. They charged my card immediately, but the order still does not show on my account. Not currently offering phone customer service and no response to website contact form or emails to customer service. I more than understand that there are things going on in the world right now and am not upset about having to wait for my order to ship, but you need to at least communicate with your customers. If not, you shouldn't be taking orders. I sent my third and final attempt to contact them this morning stating that I will have to dispute the charges if I do not hear back.

Ordered a part shown “in stock” on June 4; still waiting for shipping confirmation on June 17. Sent an email- no response. Tried calling- no response/disconnected. They charged my card the day I ordered... I’m guessing they’re bankrupt & going out of business, but who knows. I can’t imagine any other explanation.

Horrible customer service will never buy anything from them again. I understand the virus holding things up but it’s been over a month and my order is is not shipped.

Ordered parts that were "in stock" 2 weeks ago. Took my money and ghosted me. Unwilling to respond to calls or emails. No way possible to check order status, upgrade shipping, or even cancel order due to the time sensitivity of parts i ordered. They have not responded to numerous attempts!! COVID does not excuse lack of common customer courtesy or any kind of service to the customer..... If you like the feeling of not knowing WHEN or IF you will ever get the parts you paid for, this is the place for you.

Has to be the worst experience ever ordering parts online. And yes they have charge my credit card for the parts. I ordered parts on May 26, 2020 and still have not received an email of shipment on June 10, 2020. I’ve tried to call the phone number numerous times with no answers. I did receive parts today for in the mail from trailer parts.com which were not my parts. It even has a different customer name on the invoice. I’ve tried to call the customer service number and they say they’re closed due to the Covide. As we know New Jersey is wide open As of this date, so why aren’t they open? Very very poor service. You cannot call and physically talk to anyone. I should’ve used Amazon.