Traeger grills is the original wood fire grill. Learn about our 6-in-1 cooking versatility. You can grill, bake, smoke, roast, braise, & BBQ with Traeger.
Traeger Grills (traegergrills.com) has 128 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Thomas H.
The grill seems to be a good quality product but I had a power issue and their customer service was very poor. I had a really frustrating experience. Was obviously speaking to someone from another country who could barely understand me and my issue. They also knew nothing about Traeger grills and how to navigate technical issues. Really disappointing.
K B.
Bought a Traeger Ironwood grill less than a year ago. Used 5 or 6 times. Getting sensor error messages, which means it wont work. On the phone with tech support for over an hour. They had me taking it apart, unplugging and plugging wire connectors. No go. This is an overpriced, over complicated piece of junk. Heading for the dumpster.
Mark F.
I wish I hadn't opted for Traeger. The smoker is OK not great. For $4,000 the thing should be high quality. The Traeger app is terrible. Most of the time it doesn't get through an entire smoke without losing connection. The error message says, "Oops Something went wrong. Try again later." Wow. Really informative. I would not buy a Traeger again.
Andi J E.
The old ones were great. I had my last one for 11 yrs. My new expensive one is absolute trash. The fan is actually 100% from what I can see plastic and obviously melted not long after purchase. Plastic???? I was shocked it’s the last one I will buy and it’s unfortunate because I really liked them before the new cheap plastic ones.
Hank G.
Traeger grill performs very well BUT they do not repair electronic failures. The display controller is $400 which they are happy to sell but will not repair or refurbish.
Consumer
This may be a great product IF I could only get it to work! The problem is that I can’t bring the grill close enough to the WiFi in our home to down load the updated Firmware! Without which the €3,000+ Christmas Gift won’t even switch on! You would think there would be other ways to update the firmware, but apparently not! Mega disappointed!
Sam R.
Felt uncomfortable with customer service. They try to be your friend but i am just here to get my problem solved, you do not care about my personal life at all. In regards of the grill, worst product ever, the wi fi grills are a pain in the b u t and so annoying, this was a gift and i will never buy one my own and i totally do not recommend it.
Claude M.
The worse $800 I have ever spent. Bought it about 3 or 4 years ago. It never could maintain a temperature without shutting down. Took it back to dealer who replaced the brain/motor. Still couldn’t maintain heat. The only level of heat we could use was the high heat which didn’t require smoke so we were limited to roasting chickens and a few other things. And as mentioned in a previous review, the metal components warped under heat. Recently the thing threw and error and shut down. Opened the lid and it had caught fire. I was told the dust from the Traeger pellets was the cause. Cleaned it up. Sifted the dust from the pellets and same thing happened. Now I have to pay someone to haul away this piece of crap.
