Traeger GrillsReviews of traegergrills.com

Like many people who left reviews here I could not get my traeger grill to maintain a constant temperature. The last time I used it, I set the temperature at 225 and 20 minutes later the temperature was 375. The customer service guy was helpful but his solution was going to be him sending me parts to fix it myself and not to have it out in the sun. This grill is ONE MONTH OLD. It's being returned.

I wish I read the reviews before I bought the grill the worst customer service that I ever dealt i mean for real it can't get any worse if I could I wouldn't give it any stars. I wonder what's up with whoever is running this company is he/she/them are even looking at the customers feedback and try and change something because this is a big let down.

Honestly, the grill I got, a Woodbridge Pro works great, except for their wireless meat probe, which sucked. But the reason for such a low rating is their customer service… more accurately their customer service system. I ordered the grill directly from Traeger.com, and it showed up 3 weeks late… 2 weeks after they told me it was with fedex for delivery the next day… well after many calls to Traeger, it finally came nearly a month after I ordered it. After my first wireless meat probe that came with the grill failed (after 2 uses), I ordered a new one directly from their website through my Traeger online account (figuring it wasn’t worth the hassle utilizing their warranty due to my prior difficult experiences with their customer service). It never arrived. Even though it still showed up as “processing“ on my traeger online order history, customer service couldn’t find my order number. I had to email them screen shots of the order from my online account with Traeger, and they still couldn’t find it. After more than an hour with the customer service agent that was trying to do their best, they promised me that their supervisors found my order and were expediting it. after another month passed (2 months from when I made the order on 5/31) it had still not arrived. I spent another nearly hour with their customer service on the phone, and they again couldn’t find the order. I asked if I could again email screen shots of my order from their website, and was told there was no way to send him an email (even though I did just that a month prior) and instead he would text me a screen sharing link. The text never came. After a few mins he sent it again, and it still didn’t come. At this point I was livid, explained to the customer service rep “Adrian” that his company’s IT customer service system sucks, and he claimed that is must be my phone because it works with all his other customers. I was livid and demanded to speak with a supervisor. The supervisor “Maryanne (SP)“ said she had no problem finding my order on their “different system” and that because the order was never shipped, they never charged me. I explained that I was charged more than 2 months prior, and that I had already paid my Visa CC for it. She argued with me that they only placed a hold and because it was never delivered, I never actually was charged, wich was not true. I finally gave up, got her name, promised to dispute their charge with Visa and would not only never order anything from Traeger online again, I would write this review everywhere I could find. SO I highly recommend that you never order anything from Traeger direct… if you want a Traeger smoker, but it directly from a store.

I don’t usually leave reviews, but after spending over $4,000 on the Traeger Timberline XL, I feel compelled to warn others before making the same mistake. From the moment we unboxed the grill, it was clear something was wrong. There were noticeable dents on the front lower panel and backside of the smoker—completely unacceptable for a high-end product. This immediately raised questions about Traeger’s quality control. Then came the real headache: the WiFi connectivity. One of the main reasons we bought this grill was for its smart features. But it won’t pair with the Traeger app, no matter what we try. We contacted our internet provider (confirmed our network is solid) and even reached out to Traeger support—still no resolution. They finally suggested we try downloading a third-party app to force the connection. Really? For a $4k “smart grill,” that’s completely ridiculous. Just to put it in perspective: our cheaper Masterbuilt smoker connects to WiFi with zero issues. That’s embarrassing for Traeger. To top it off, the temperature readings are off by about 25°F—the grill runs hotter than the set temp, which throws off cook times and makes precision smoking unreliable. It’s like babysitting an offset smoker… which is exactly what we were trying to avoid by buying a Traeger. We expected a premium, hassle-free experience. What we got was physical damage, failed technology, and cooking inconsistency—all for a premium price. If you’re thinking about buying the Timberline XL, think twice. At this point, we regret the purchase. Traeger needs to take accountability for the performance and quality issues on what’s supposed to be their flagship model. — A very disappointed customer

this is my 3rd try at Traeger. My first Grill rusted out and Traeger would not replace. the warranty had ended 2 weeks before I called Traeger. They said they don't replace when out of warranty. I brought it back Costco (I bought from them) and they took it back no questions asked. My 2nd Traeger caught on fire a year about 1 year after bought it. I called Traeger. They wouldn't replace. I called Costco and they said they were happy to take it back. I bought my 3rd Traeger hoping to have a better experience. The Auger Motor died on my 2nd cooking. They spent more than 3 hours trouble shooting. They sent me a new Auger Motor, but it was too difficult to replace for this non-techie. I had to hire someone to do the work because Traeger doesn't offer on site support. Four weeks ago, the temp would not go over 406 degrees, not hot enough to sear meat or cook a pizza. Traeger told me that is within the acceptable range when I set to 450. Actually their website says + or- 25 degrees. But that's not what Traeger said over the phone. They asked me how I wanted to resolve the problem and I told them I'd like some one to come out to fix, or they send me a new one (still under warranty). They refused to do either. My conclusion: TRAEGER IS A WASTE OF MONEY AND TIME!

I must have got a lemon. This p.o.s can't hold a temp. Im really pissed about this purchase. Never again will I buy a traeger. My green mountain cooked for years no issues it worked so well for so long it burned holes through itself

By far the worst customer service I’ve ever had to deal with! There was something wrong with the Traeger Ranger and it shorted out. Went thru an hour of diagnosing with tech support. They agreeed to send out a circuit board and power cord. Was supposed to be ordered that Friday and be at my house in 3 days. I call the following Wednesday because i had not received any confirmation emails on the order. Come to find out the order was never processed. Went thru the same process again (wasting another hour of my time) only for them to say the quickest they could deliver it was 3 days. Of course I get the parts the day after i leave for a trip that i needed the grill for… specially bought the ranger for camping trips… come home and swap out the parts… what do you know, still doesn’t work. Called tech support and spent another hour and half diagnosing again. They agreed to send the rest of the parts for me to fix. Keep in mind this grill is 450 haven’t even had it a year and they’re wanting me to do all the diagnosing and repair work. I was previously against Traeger but now I’m never coming close to another one of their products! Find a company that stands behind their product and makes it right when their product doesn’t perform as it should…

I got a Target from Costco about 2 1/2 years ago. It has never cooked properly and call after call I get the same thing. They have a 25 degree plus or minus that’s not satisfactory with me.they didn’t ever try to help correct. So I went out and got a camp chef first cook of ribs fanatic. My local hardware store have changed dealer. So Traeger as gone down hill with me!!!!!!!!