Traeger GrillsReviews of traegergrills.com

Just a garbage product and garbage warranty. I've had this smoker for 3 months and constant problems with the fan. After three service calls and them not allowing me to return it or issue a refund I cannot recommend you stay away from this POS product and company enough. I dont care what product you pick, it simply cannot be worse than a Traeger

My wife just bought me an Ironwood XL. Received it the day before Thanksgiving. Set it up this weekend and it would not turn on — no power to the unit after I plugged it in. Spent over 2 hours on the support line and taking the side cover off to allow a video inspection of the electronics. Nothing solved. Wanted to charge me $500 to return the grill. I have had 2 other Traeger grills that were not great. I was hoping they had improved the design. Spent over $2,100 on this one and will not be using or buying another Traeger. Buyer beware. Instead of sending a grill that will start out of the box Traeger wants to ship you parts and pieces in hopes it will make the grill work for a while.

They shipped my order to the wrong address and then argued with me about my address. One of the worst customer service experiences in a long time. He interrupted my 4 or 5 times defending an address I've never heard of (have lived here 19 years, , I think I know my address). In the end, not going to get my order or a refund. Have purchased my last Traeger.

We have a traeger pro 34 that is experiencing 40-50 temp swings. Customer service representative have no clue about their products other than what they read. Theft cannot understand english. After many hours of frustration i asked a servce rep how i could get intouch witty the corporate office was told i had to write a letter. So i did making no demands two weeks the letter was sent to the same whet they told me that their representative know the products and is there anything else i needed. They don't listen to or care about their customers but they tout that they do on their website and Customer sevice call in number. You don't know what you dont know until you need their help which is useless. Look at the bbb web site. Al traeger wants to do is to run you in circles. Research Customer service complaints before purchasing their products.

I have contacted the technical support team four times and I have replaced parts on my smoker that I’ve had for 11 years which I’ve had no problems with for 11 years till now and on the fourth time the idiot on the phone told me that there is nothing wrong with my smoker which I know my smoker very well….they have 2 videos of the problem and they knew it’s not right till the last one doesn’t know what he’s talking about….this makes me not want another one and tell other people about my experience…he should be ashamed as a technical expert…now I have to throw it away after 11 years

True rating should be -1 to -2 stars. Worst customer service experience ever. They sold me a defective grill that had problems from day 1. Rather than own up to the problem, they kept telling me to watch videos and read instructions. Then I was told they didnt have a service rep in my area. Not sure whether customer service is instructed to lie or they are completely incompetent. When I found a service tech, they informed me I would have to pay for it because the service tech was not an "authorized" service tech. In sum, Traeger sold me an utter piece of crap for over $1000 and made it entirely my problem when the grill did not work.

HORRIBLE EXPERIENCE!!!!!!!!! The grill won’t heat up and when I called customer service Omar hung up on me, because apparently you have to connect your grill to WiFi for it to work!! I was having issues understanding how to connect and I guess he got frustrated! I am beyond frustrated, after paying all this money I had to put my ribs in the damn oven!!!!!

I was told the warranty covers even personal damage, yet it rusted within 2 years even though I bought the cover and kept it covered, they did not stand by the warranty, better off buying an off brand from Home Depot for less than half the price