Traeger GrillsReviews of traegergrills.com

I usually love Traeger and their customer support but after experiencing nobody answering the phone and nobody answer the live chat and I’ve been on hold for grand total over 2 hours and I’m still currently waiting for someone to talk to me about the ER 10 code and getting a replacement part ordered. How can you have customer support services 7 days a week if you leave people on hold for multiple hours never getting their phone call answered.. come on Traeger do better

I bought a Traeger 575 pro thinking Traeger produced the best pellet bbqs…..how wrong was I !! Firstly the digital controller stopped working, replaced this at great cost, even though the bbq was still under warranty the support from Traeger was non existent making every excuse under the sun to not replace it, so it was easier and quicker just to buy a replacement. Now the paint is blistering on the inside of the lid which then falls onto the food making it inedible, again Traeger support not interested, according to them blistering paint is considered normal wear and tear !! The standard of Traeger bbqs is appalling and I strongly suggest you avoid paying out your hard earned money on these inferior poorly manufactured bbqs. When they are working the fluctuations in temperature is so wide you have no choice but to constantly check and manually adjust the temperature to actually achieve cooking anything worth eating. I wish I had taken the time to read reviews on Traeger before jumping in and buying one, lesson learnt the hard way..

First of all I was so excited to get my Woodbridge pro grill. Got everything put together, mind you this is a $1400.00 grill. Used for 3 weeks then, come to find that there was a firmware issue that causes a Blackburn. Frying all the electronics. Called customer service and they sent me all new parts that were burnt out. New controller module was bad. So they sent me another module and that one was bad also. Now I'm waiting on corporate to call me for 2 weeks. All I get is crickets.

If I could give negative stars I would! Absolute worst! We’ve had our ironwood XL a little more than a year and it suddenly stopped working. CS is a nightmare - I have no issues with call centers when they speak clearly so that I can understand what I need to do but that’s not the case here! They constantly put you on hold and read from the manual - no real knowledge of product! I can do better watching a You Tube video! But when you’re not mechanically inclined it’s a bit daunting having to pull apart your grills electrical system! It’s an expensive lesson to learn but Traeger sucks!

Horrible. After a couple of years, smoke flows into the hopper, temperature won’t stay. After years with a Weber gas grill I’ll be going back. Changed the burn port, original capped out. Quality not even a a consideration.

Traeger does not stand by their product and will not take any meaningful steps to help fix a problem. The company used to be incredible, and their products were the best. But that has clearly changed. I purchased a brand new Traeger Woodbridge Pro in September 2025. Within 3 weeks, the product stopped working, I contacted customer support and eventually it was determined that the control panel for my brand new grill had to be replaced, the part was sent to me once received, Installed it. For about 3 weeks, this solved the problem. Then a different part of my Traeger stopped working properly and after 2-3 months of trying to fix it, on January 25, 2026, I spend many hours on the phone with customer service, and eventually the representative diagnosed the problem and confirmed that the replacement part would be sent that day, to be received by me on January 28, 2026. On January 31, after not receiving the part, I called Traeger and was advised that someone from Traeger had canceled the shipment of my part, but then re-ordered it on January 30, 2026. I was provided a tracking number. The tracking number shows that Traeger has still not provided the part to the courier, I called the courier who confirmed the part will not be received by me within a week. I then spoke with a supervisor at Traeger, and notified the supervisor that I had purchased over $5000 worth of meat and was hosting a Super Bowl event on February 8, and required the part and my Traeger to be working by February 4 or 5 at the latest, as smoking that much brisket would take a few days. Despite originally telling me the part would arrive by January 28, the supervisor simply continued to repeat that if the part doesn't arrive within 7 days, they would take further action. 7 days being far too late in the circumstances. Traeger is refusing to send the part by expedited shipping, they are refusing to honor the fact my grill has not worked properly since October, and were completely indifferent by the fact I will be out thousands of dollars due to them not shipping me a part in a reasonable time, and for selling me what is plainly a defective product.

Traeger Silverton XL Pellet Grill DON’T BUY ONE! We’d been thinking about purchasing a Traeger grill for a while, when we saw them selling them at Costco. We spent quite a while talking to the sales person with some questions that we were concerned about. We asked: “Is the grill hard to assemble?” He said: “No”! … That was a lie. It took us a whole day, and an engineering degree to get the thing assembled & set up. We asked: “Will the cold temps in Wisconsin affect the cooking?” He said: “Absolutely not!” … That, too, was a lie! We asked: “Will the single digit temps here in Wisconsin cause the cooking temps to fluctuate?” He said: “No, the weather will not affect the grill’s temp at all!” … More lies! On Friday, we were making venison nibble sticks, which requires slow, low cooking. We set the grill at 165. It heated up fine. We put the nibble sticks in, as well as the meat probe. The grill held steady for about an hour, then it shot up to over 212 degrees, and kept climbing, so we opened the lid to get it to cool down. When we closed the lid, it would hold for a while at 165-180, then climb over 200 again, so we’d open the lid again! We finally called Customer Service & spoke with Kevin (Supv), who could actually see what the grill was doing for every cook we’ve done since we got it. He did say we opened the lid too often, and changed the temp as well, but we told him it was due to the extreme fluctuations! He did say there can be a 20-25 degree fluctuation during a cook, but 165 to 212?!? He surmised the heat probe may need to be replaced & is sending one to us. We finally got the sticks to a 160 internal temp, so removed them. Afterwards, we cleaned the grill extremely well, and cleaned the probe, the fire pot, and all the parts they told us to. On Sunday, we stuffed another batch of venison nibble sticks and set the grill to 165. The unit never got above 120 degrees before it started shutting down ‘due to low temp’. It said to restart it after shutting down, so we did. THREE TIMES!! By the fourth time it wouldn’t get above 120, and started shutting down, we took the nibble sticks out & put them in our oven to slow cook them. After this fiasco, I went online and Googled Traeger Silverton XL problems. It said there are numerous complaints about the fluctuations of heat, and there have been numerous returns to Costco. Wednesday, I’m calling Costco to let them know we’re returning this expensive nightmare for a full refund! If you decide to spend the exorbitant price for a Traeger, just plan to use it ONLY when the weather is nice. I would not recommend this grill to anyone!!

The Traeger Flatrock is really a piece of junk. Traeger does not really honor its warranty. If you buy one of these, you have to become a grill mechanic, because pieces fall off, the burner indicators rust, and the grill won’t heat half the time. If you buy one of these, you’re really wasting your money. Find another brand!