Traeger GrillsReviews of traegergrills.com

What a disappointment 16 hours into a 6 lb butt and at least three hours away. Doesn’t seal well thermometer Accuracies is a joke. What a pos.

After only 13 months our grill stopped working consistently. We replaced a couple parts and less than two months later it started heating up inconsistently again . Customer service essentially told us the grill was working fine . We were left with a grill that was unreliable and we had no recourse . Very disappointing.

I have been repairing my Timberline 1300 for months and this company could care less about expediting the warranty and even lost my order 2x this month alone for a replacement drip pan that I ordered 20 days ago and it's still not in transit. Do your research and you will see all over YT and TP that this product is junk and needs constant repairs. Nothing sucks more than wasting an expensive piece of meat because your new $1300 smoker is a lemon. I highly suggest you find a better brand. This thing was an issue right out the box. In the first week I had to replace the control panel and then the thermocoupler etc. Get used to working on this junk like a 1979 Gremlin.

First the fan next which was needed to turn the auger would not turn, Traegar sent me another, installed fan auger turned. Started to fire up grill according to directions. Pellets would not end up in fire pot. Called Traegar again. They looked for a person to come to my home, but I lived to far, but I could bring to get the work done. I don't have a truck. It is a Big Money Waste OF Trash Now! Beware don't buy from Traegar. Plus, the sticker in the pellet box states passed all inspections.

I have not even received the grill and I’m already writing a bad review. And I’m a 29 year old who works 80 hour weeks—not the type of person to take the time to write a review. I understand shipping delays and I’m not so annoyed at the fact that the grill deliver is delayed bc fedex is delayed. I am absolutely irate that traeger did not communicate with fedex and that I have called four times now with traeger refusing to help me determine where the grill is and when it’s going to be delivered. Traeger customer service literally said to me: “well it’s not like we’re the ones who actually deliver it so it’s not something I can help you with.” They then passed me to fedex again and again who of course didn’t help. Until I made sort of a stink did they conference in fedex who advised that the grill will actually be days late (fine). But traeger offered no “customer service” given that news. I took off of work to stay home for this delivery and have received nothing but non-answers and unclear timelines. It’s just not worth the hassle.

I recently purchsed a Treager Timberline 810 from Costco. After assembling and cooking a few times I noticed the cooking times were way off. I placed an oven thermometer inside the oven of the Treager and noticed the inside oven temperature was 50 degrees off from the digital display on the Treager. The Treager would read 300 degrees the interior cooking area 250. I contacted Treager customer service and after doing a zoom call it was determined that I needed a Thermalcoupler. I installed it tried it and again 50 degree difference, I actually bought a new oven thermometer. Called again same song and dance from customer service this time determined to be a entire control panel. Thank god I'm handy, I think an electrical engineer would have problems installing the panel. Once completed again tried and again 50 degree difference. Called a third time and after getting frustrated I asked to speak to a manager. I should have been talking to the wall, all employees had the same script. The manager believed it was the auger assembly and told me once I replaced the auger assembly the grill would be like brand new. I had to remind the manager that that was the point THE GRILL WAS NEW! I asked if Treager could send me a replacement grill, the answer was no. The next day I disassembled the grill and returned it to Costco for a full fefund. I have notes and names of everyone I spoke to. I expected better from from Treager

Traeger Support- Not So Much Called support to ask why I should have to pay $100.00 for a new Temperature Control when they cant even guarantee that's the problem. I told them I was not willing to pay more than $50.00 (going price of non branded one online), and will send back my old one. I was told, only if they go through all the trouble shooting AGAIN with me via video link. Hard NO. My husband and I have spent numerous hours following every troubleshooting video from them there is. I have replaced the Thermostat, Hot Rod and Fuse. I do not have more time to waist with them. Husband wanted an upgrade- fine, as long as we go with a different company!

I purchased a "scout " portable grill at Costco. The sales person assured me they would ship a cover to me. It has been 2 months and still no cover. I contacted them and the projected another month. Surely they order the covers when they manufacture a grill. Very poor customer service.