TradingCardSets.comReviews of tradingcardsets.com

Worst cards I ever got. Pokémon. You can have them back keep the money.

They misled me with the photos and descriptions. I get that this is how they trap people and then plead ignorance when customers are upset with the product. But setting that aside, they shipped it in a damaged box and didn’t secure the Pokémon cards at all. The cards were all over the box and even more damaged on top of the “described damaged cards.” Even then, they don’t actually describe the damage — they just take far-away pictures and hope to trick you. The cards were shipped terribly. Most were out of the slots and even out of the sleeves, just raw in the box. Crazy — it felt like it was their first time shipping Pokémon cards. By the way, I spent over $500, so I expect at least some care in packing. I reached out to support and they were immediately rude and condescending. They refused a return or refund and completely ignored the shipping and packing issues, acting as if it never happened. Do not trust this group. They have no sense of customer care and clearly don’t care about their brand or image. They will take your money, send you damaged goods, take no responsibility for poor packing, and then act rude toward you as if they didn’t just take your money and scam you. After they refused multiple times — despite me wanting to return everything and warning them — I went to my credit card company to handle it from here. If you end up in the same situation (which I hope you don’t, since you’ve read this warning), you can do the same. Don’t let their bullying and “policy” override what’s right. Sending damaged items due to poor shipping, on top of misleading listings, is grounds for a return and refund regardless of “policy.” They try to bully you through support — don’t put up with it. There are much better vendors to buy Pokémon sets from who operate with dignity, trust, and care. This group cares about none of those. Good luck, and I hope my experience helps you avoid the same situation. Watch — they’ll probably respond with something like, “The pictures or description said damaged.” That’s their tactic: mislead you, blame you, damage the cards further during shipping, and then ignore it. Bad business. Now they sent a reply that lies, I of course was not happy about how they sent the cards and they were all over the box and not properly packed and their first response to my email was what I shared, it wasn’t until I started to threat, which they ignored. Sooo I really submitted the dispute as I warned them and easily won since it was a cut dry case of everything I claimed here. Then they sent me a threading letter. I guess you could add lying to the list.