customer
Nespolahlivy suport neskutocne zla…
Nespolahlivy suport neskutocne zla komunikacia stratili regulaciu ktoravedie ku paleniu učtov toto sa nerobi ...

TradeXMastery is a next-generation proprietary trading firm that helps traders around the world access professional capital and trade with confidence. We provide performance-based funding programs designed for every level of trader, from those building consistency to experienced professionals seeking higher capital allocations.Our platform offers fair and transparent trading conditions, fast account setups, detailed analytics, and responsive support focused on trader success. We believe in creating a collaborative trading environment where skill, discipline, and performance are rewarded.At TradeXMastery, our mission is simple: help traders master their craft, achieve funding, and grow sustainably.
TradeXMastery (tradexmastery.com) has 507 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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Showing 312 reviews with 1 star · Clear filters
customer
Nespolahlivy suport neskutocne zla komunikacia stratili regulaciu ktoravedie ku paleniu učtov toto sa nerobi ...
customer
YOUR CUSTOMER SERVICE IS BAD AND LATE
Ahad S.
Shit platform
Response from TradeXMasteryNov 17, 2025
Hi Ahad Siddique, we are sorry to hear that your experience with our platform left you feeling this way. Our team is always committed to ensuring that every user has a smooth and reliable journey, and we would really like the opportunity to understand what went wrong so we can make things right for you. Please reach out to our Support Team through the support widget on our website so we can assist further and work to improve your overall experience.
customer L.
It pays withdrawals late
Andrzej
Sekcja 10.3.10 Handel ustalony lub zsynchronizowany: Koordynowanie transakcji z innymi, w tym dublowanie, kopiowanie transakcji lub wcześniej ustalona aktywność w celu wpłynięcia na wyniki. Zablokowane konto fundowane i anulowanie wypłaty , dowód który wysłali to był taki że o tej samej godzinie i dniu na moim koncie i czyjmis koncie zostały takie same pozycje otwarte , tego się nawet czytać nie dało bo śmierdziało z daleka dodatkowo firma była długi czas po terminie wypłat. Przestrzegam i z daleka Section 10.3.10 Fixed or Synchronized Trading: Coordinating trades with others, including duplicating, copying, or pre-arranged activity to influence results. The funded account was blocked and the withdrawal was canceled. The proof they sent showed that the same positions were opened on my account and someone else's account at the same time and day. It was impossible to even read it because it was filthy, and the company was long past its withdrawal deadline. I warn you to stay away.
Response from TradeXMasteryNov 12, 2025
Hi Andrzej, we’re sorry to hear about your experience and understand how frustrating that must feel. We’ve sent you an email to gather more information about your case so our team can review it further. Please check your inbox and reply when you can, as we’d like to help clarify and resolve this matter directly.
Geo
Okey, done a 6k usd payout been waiting for 4 weeks. I dont want to spread fud but comeon, pay your clients please. Your live support with the AI bot is shit. And no reply on email either. Please fix your shit. Thanks.
Response from TradeXMasteryNov 17, 2025
Hi Geo, we are very sorry to hear about your experience and understand how frustrating this delay feels. A 6k USD payout should never leave you waiting this long and we want to make this right for you as quickly as possible. Our team can look into your case immediately once you reach out through the support widget on our website, since it sends your details directly to us and allows us to investigate without delay. We also want to restore your confidence in our service and would appreciate knowing what could help improve your experience and rating. We are here to help and ready to resolve this for you.
Tuomas S.
They dont pay you and if you have a little bit larger payout they will block your account
Response from TradeXMasteryNov 10, 2025
Hi Tuomas, thank you for sharing your feedback. Your payout was rejected because the account showed overleveraging activity, which violates section 10.3.13 of our Terms and Conditions. Our team still offered a free challenge as a goodwill gesture to give you another opportunity to trade under fair conditions. If you would like to discuss this further or need clarification about the decision, please reach out through the support widget on our website.
An L.
I was helpless as finding a support team was very difficult and tiring
Response from TradeXMasteryNov 2, 2025
Hi An, we’re really sorry to hear you felt unsupported while trying to reach us. We understand how frustrating that can be. We’re glad to see that your account issue related to multiple registered emails has now been fully resolved, and your profile is back within policy standards. If there’s anything else we can do to improve your experience or help restore your confidence in our service, please reach out to our Support Team via the live chat on our website.