TradeXMasteryReviews of tradexmastery.com

Response from TradeXMasteryNov 10, 2025

Hi Mohamed, we’re sorry to hear about your frustration. We take payout concerns very seriously and never block accounts or deny withdrawals without a clear compliance reason. Our goal is always to ensure account security and follow proper verification procedures. Please contact our Support Team through the support widget on our website so we can review your case directly and help resolve it quickly. Update (Nov 13, 2025): After reviewing our records, it appears that your payout request from October 20th, 2025 was rejected due to over leveraging which is a violation of Clause 10.3.13 of our Terms and Conditions. Our support team is happy to go over everything with you through the support widget on our website, and we are here to help improve your experience if anything still feels unclear.

Response from TradeXMasteryNov 10, 2025

Hi George, thank you for sharing your concern. We completely understand your question. Traders can still use their accounts after submitting a payout request, but if the profits being withdrawn are lost during that time, the payout will be rejected because the requested amount would no longer exist in the account. This policy helps keep payouts accurate and fair for everyone. Our Support Team can give you more details through the support widget on our website if you’d like further clarification.

Response from TradeXMasteryNov 7, 2025

Kedves Tamás, köszönjük, hogy megosztotta velünk a visszajelzését. Látjuk, hogy ügyfélszolgálatunk már korábban is jelezte, hogy a csatlakozáshoz az érintett partnernek közvetlenül kell kapcsolatba lépnie velünk. Ez biztonsági okokból fontos lépés, mivel módosítást csak a fióktulajdonos kérésére végezhetünk. Kérjük, kérje meg partnerét, hogy írjon nekünk közvetlenül a támogatási űrlapon keresztül, így segíthetünk a csatlakozásban.

Response from TradeXMasteryNov 6, 2025

Hi OTR, we’re sorry to hear you feel disappointed about your experience. After reviewing your case, we found that your account unfortunately breached the daily drawdown limit 24 hours after your withdrawal request. As a result, there were no profits available for payout. Our team always follows the same transparent rules for all traders. If you’d like to review the details together, please reach out via the live chat on our website so we can assist further.

Response from TradeXMasteryNov 5, 2025

Hi there, thank you for sharing your honest feedback. We’re truly sorry for any inconvenience caused by the KYC process and payout delays. Your suggestions about accepting the NIN slip and improving withdrawal flexibility are very valuable, and we’ll be sure to share them with our verification and payments teams. Please reach out to our Support Team via the live chat widget on our website so we can assist you directly and help improve your experience.

Response from TradeXMasteryNov 5, 2025

We’re sorry to hear you feel our response time has been slow. We’ve reviewed your recent support interactions and can confirm that our team has been replying to your tickets within approximately 15 minutes. We always aim to provide quick and helpful assistance to every trader. Please let us know via the live chat widget on our website if there’s anything more we can do to improve your experience.

Response from TradeXMasteryNov 5, 2025

We’re sorry to hear about your experience with the payout process and support response times. Your withdrawal request was submitted on October 20, and while most withdrawals are completed within 21 business days, some may take up to 30 business days due to higher volumes and additional security checks. Our finance team is working diligently to process your payment as soon as possible.