TradeXMastery is a next-generation proprietary trading firm that helps traders around the world access professional capital and trade with confidence. We provide performance-based funding programs designed for every level of trader, from those building consistency to experienced professionals seeking higher capital allocations.Our platform offers fair and transparent trading conditions, fast account setups, detailed analytics, and responsive support focused on trader success. We believe in creating a collaborative trading environment where skill, discipline, and performance are rewarded.At TradeXMastery, our mission is simple: help traders master their craft, achieve funding, and grow sustainably.
TradeXMastery (tradexmastery.com) has 507 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
Also known as
tradexmastery.com
Website
tradexmastery.com
Category
Education Services
Listed on Five Star Index
2026
About these reviews
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The company replied to 60% of reviews.
Latest
Most recent review: October 2026.
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One of my friends told me about a platform called Tradex Mastry. Since I own a financial services and brokerage company, I introduced this company to some clients and trainees. Unfortunately, all of them ended up losing their accounts — except for me.
I personally achieved profits of $1,965 on a $200,000 funded account. I passed the first challenge (10%) and the second challenge (5%), and even exceeded 18% total performance. It took me more than a month of consistent trading to reach these results.
But after requesting my payout, everything changed.
I waited two months without receiving any of my money, and I did not get any response from the company — not even an update about when the funds would be processed. This happened despite the company’s own policy stating that withdrawals require 21 business days.
My experience clearly shows that this company violates its own policies and holds clients’ funds, which is unacceptable. I became extremely frustrated, to the point where it affected my trading decisions and made me lose confidence in trading altogether.
Response from TradeXMasteryNov 19, 2025
Hi Sami, thank you for sharing your experience. We are truly sorry for the frustration you faced and for the impact it had on your trading. Based on our internal review, your payout request could not be fulfilled because your account balance dropped below the amount you requested, which made the payout request no longer eligible for processing. We understand how disappointing this feels, especially after your consistent work and strong results. Our team is ready to review everything with you through the support widget on our website so we can clarify the situation.
JJ
Joseph J.
Not A Trustworthy Company
It’s important to go with a trustworthy prop firm and TradeXMastery is NOT that. I made over $10,000 in profit over a month ago without breaking a rule. Then once I requested a payout they waited over a month to deny my payout and close my account, claiming I broke a rule under section “10.3.13”
I’ve reached out to support and no one has been able to answer my simple questions. Which are:
1. If I broke a rule how come my account wasn’t closed the day I broke it?
2. How can you guys say I broke a rule when I never even got close to my daily drawdown or max drawdown? Which are THE ONLY 2 RULES you have on your website for the challenge
3. What is section “10.3.13 overleverage” mean in numbers. How can someone over leverage? (Give me an example with numbers and lot sizes) and show how I violated this.
4. How can you feel comfortable scamming people?
Response from TradeXMasteryNov 19, 2025
Hi Joseph, I understand how upsetting this experience has been and I am truly sorry for the frustration it caused. Our team reviewed your case in full, including your appeal, and confirmed that the account breach was due to an overleveraging violation under section 10.3.13 of our Terms and Conditions. We offered you a new challenge as a goodwill gesture, although I understand you chose not to proceed. Please reach out through the support widget on our website if you would like our team to help you further or discuss anything that could improve your experience or your overall satisfaction.
CA
Cayleb
I have been emailing support with no…
I have been emailing support with no response about this latest challenge I am currently locked out of being able to login while strade was still active and for that reason the trade reversed without me being able to properly exit causing a challenge failure. Please get a quality customer service and deview my account and complaints until then I will not invest anymore in this company nor will I refer
Response from TradeXMasteryNov 19, 2025
Hi Cayleb, thank you for sharing your concerns. We are truly sorry to hear about the login issue you described and the frustration it caused. According to our records, we have not received any support tickets, so our team has not had the chance to assist you yet.
Update (Nov 19, 2025): The support email for TradeXMastery is no longer operational as we offer support through our widget on our site. This allows us to get to each request quicker, while also offering an accessible knowledge base for common questions. Please review the widget as this was resolved with login directives, as well as an account replacement with profits restored
JB
Juliana B.
One star is too much. Screenshots provided as proof.
I have been asking for a refund on two accts (that were never activated) for almost a month. You WILL NOT get support or customer service, you will be ignored, tickets closed without resolving and treated like you are a problem and they don't have time for you, no matter how polite your are. I have provided screenshots of how awefull they have been and they don't care because they are still getting paid their hourly wage. This company has to be a front for something, I don't see how they wan to be in "business" with CS like this. AND for what I am reading, they don't pay in a timely manner, even with all the money you will bring in they will take more than 20 days to pay a withdraw. STAY AWAY.
I am going to try FundedNext which seems to have very good reviews, unlike this one.
They keep closing my tickets without resolving it. They literally have been holding by btc since 10/22. Does this company not have $750 dollars to do a REFUND?? This is a scam.
I am uploading screenshots. I want to make sure more people don't go through these ordeals.
They asked if I wanted the accts, now that they found my payment after almost 3 weeks, I said no, I want a refund. This was on 11/10. HAVE NOT HEARD BACK FROM THEM, or my refund.
THIS IS HOW INCOMPETENT AND CARELESS ABOUT THE CUSTOMERS THEY ARE. Now, they are asking me about a screenshot, of what??? they had found my money!!
Hello,
This is TradeXMastery support. We apologize for the delay and our response and understand your time is valuable.
Please send us a screenshot so we can have this refund processed.
Best regards,
The TradeXMastery Support Team
Charlene • 1w
November 11
Can I please get an update on this refund??
Juliana • 6d
This is exactly why a lot of us are choosing not to do business with TXM, because of the lack of customer service and support. And sad to say, it's affecting AkashX that has put their confidence on this company.
Juliana • 6d
November 14
Do I need to open another ticket? Please tell me if I need to talk to someone else about this refund. This is THREE weeks now dealing with this.
Juliana • 3d
4 days without a response.
Juliana • 3d
AND AGAIN. It's like they are doing it on purpose now. The company losing users and the minimum wage people laughing about it.
Hello,
You have reached the support team at TradeXMastery.
We need the screenshot to be able to check your request.
Best regards,
The TradeXMastery Support Team
Charlene • 3d
November 17
I send screen shots of the conversation we had already, where Charlene asked again if I wanted the accts and I said no, I want a refund. No answer.
I opened another ticket, so someone else helps me, since Charlene doesn't want to, and the ticket was closed as soon as I opened it.
Response from TradeXMasteryNov 26, 2025
Hello Juliana, we are very sorry that this experience has caused so much frustration for you, and we understand how upsetting the delays and repeated follow ups have felt. According to our internal records, our team located the BTC payments and explained that the automatic granting failed due to a small shortfall. Even so, we offered to waive the difference and immediately grant both challenges, but you chose a full refund which we respect completely. To issue that refund, the Accounting team required a valid wallet address because the previous addresses would have redirected the funds back to the originating platform. You later provided a new wallet, and a refund for your unused challenge was processed to that address, with the standard 7 to 10 business day window for availability.
We also regret that some tickets were closed before the matter was fully resolved. Our support is not live, so responses can take time, although you should never feel ignored while waiting for updates. The repeated requests for screenshots were required so the Accounting team could match each step of the payment and confirm the correct refund path. We understand why this felt repetitive and we apologize for the inconvenience.
We truly want every part of this situation resolved for you, and we appreciate the information you have already provided. If there is anything else that could help improve your experience or encourage you to update your rating, we would be grateful to hear it.
CU
customer
No da respuestas y no cumple lo…
No da respuestas y no cumple lo establecido
Response from TradeXMasteryNov 17, 2025
Hola, gracias por compartir tu experiencia. Lamentamos que sintieras que no recibiste respuestas y que no se cumplió lo establecido. Revisamos tu caso y solo vimos un ticket que se cerró automáticamente después de tres minutos sin actividad antes de que un agente pudiera atenderte. Queremos ayudarte y aclarar cualquier inconveniente. Te pedimos que vuelvas a contactarnos mediante el widget de soporte en nuestro sitio para que podamos revisar tu situación con detalle. Nuestro objetivo es mejorar tu experiencia y ofrecerte la atención que necesitas.
KM
Kacper M.
Zleciłem wypłatę 11.10.2025 na ledwo…
Zleciłem wypłatę 11.10.2025 na ledwo ponad 200$ w ramach sprawdzenia czy fakty odnośnie ich długich wypłat się sprawdzają i ludzie mieli rację, pisze że do 21 dni mają czas ale na rynku jest wiele innych topowych firm rekwizytowych które robią wypłaty w parę dni i można dalej handlować, a tak czeka się łaskawie aż wyślą kasę i to nie wiadomo kiedy. Więc nie polecam tej firmy rekwizytowej i nie daj się nabrać na ich wieczne promocje. Bo kto normalny będzie czekał miesiąc czy dwa na wypłatę jak można ją mieć w parę dni w innej firmie 🙂
Response from TradeXMasteryNov 17, 2025
Cześć Kacper. Przykro nam, że Twoje pierwsze doświadczenie nie spełniło oczekiwań. Zlecenie wypłaty z 10 listopada 2025 jest nadal w standardowym czasie realizacji, ponieważ mieści się w naszym 21 dniowym harmonogramie. Rozumiemy, że porównujesz nas do firm oferujących szybsze przelewy, jednak nasz proces obejmuje dodatkowe weryfikacje, które mają zapewnić bezpieczeństwo środków. Nasz zespół wsparcia jest gotowy do pomocy przez widget na stronie, aby wyjaśnić status i zadbać o sprawną finalizację. Każda wskazówka dotycząca poprawy Twojego doświadczenia lub zwiększenia oceny będzie dla nas cenna, dlatego wszelkie dodatkowe szczegóły pomogą nam działać szybciej i skuteczniej.
CU
customer
No success to log in
No success to log in
Response from TradeXMasteryNov 17, 2025
Hi there, thank you for sharing your experience. I am sorry to hear that you faced issues logging in. Our records show that no request has reached our support team yet, and the login assistance on our site is always available through the support bot or by creating a ticket without needing to log in. Our team is ready to help resolve this so you can access your account smoothly. Your experience matters to us, and we are committed to helping improve it moving forward.
OA
ogochukwu A.
tradexmastery is a big scam
tradexmastery is a big scam. nobody tells you about their consistency rule 15 %. big scam
Response from TradeXMasteryNov 17, 2025
Hi Ogochukwu Anekwe, I am sorry to hear about your frustration and I understand how the consistency rule may have felt unexpected. The consistency requirement is clearly displayed on our product page and in our FAQs, although I regret that it was missed during your review of the details. Our team is here to help clarify anything and assist you further. Please reach out through the support widget on our website so we can understand what went wrong and work toward resolving this for you. We are always ready to improve your experience and help increase your satisfaction.
