TradeXMastery Reviews | Read Customer Reviews of tradexmastery.com

TradeXMastery Reviews | Read Customer Reviews of tradexmastery.com

TradeXMastery reviews

Showing 312 reviews with 1 star · Clear filters

customer
Nov 23, 2025
Trust issues whereby we pay for an…
Trust issues whereby we pay for an account but don’t get our credentials
Response from TradeXMasteryDec 8, 2025
Hi there, thank you for sharing your concerns. We are truly sorry for the frustration caused when you did not receive your credentials after purchasing the 25k Instant Funded account. Our team investigated and found that the payment confirmation had not reached us initially, which prevented the automatic delivery of your login details. Once we verified that your payment was successfully credited, we immediately granted the account and sent the credentials to you by email. We understand how stressful this situation can feel, and we appreciate your patience while it was resolved. If there is anything more we can do to improve your experience or help you feel confident updating your rating, we would be grateful to assist. Please feel free to contact our Support Team anytime through the support widget on our website.
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Mitchell J.
Nov 21, 2025
45 days no pay out this is ridiculous
45 days no pay out this is ridiculous. Now I get an email that there is a shutdown on their website so who knows what is going on? How many other traders are in limbo waiting for their money? Prop firms are a scam. There is no way around it. I will be leaving a detailed video today on YouTube
Response from TradeXMasteryNov 21, 2025
Hi Mitchell, thank you for sharing your concerns. Your payout is currently on the 24th business day, which is still within our stated 21 to 30 business day processing window during high volume periods. We understand delays can feel frustrating and we are actively working through all requests in the order they were received. The temporary website interruption you mentioned was caused by a widespread Cloudflare issue that affected many major platforms, and our site became fully operational shortly afterward. We are here to help and want to restore confidence in your experience. Please reach our Support Team through the support widget on our website so our team can assist further. Please share anything that could help improve your experience or increase your rating.
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Dene E.
Nov 21, 2025
Slow responses to ticket items that need to be addresse.
I have been asking a week for a new link to get verified.
Response from TradeXMasteryNov 21, 2025
Hi Dene, thank you for taking the time to share your concerns. I am very sorry for the delay you experienced and for the frustration it caused while you were waiting for a new verification link. I completely understand how important it is for these steps to be handled quickly, especially when you are eager to start trading. I checked your case and I am glad to see that our team was able to assist you and that your KYC verification is now fully completed. Even though the issue is resolved, the slow response you described is not the experience we want for you. Our support team is always available through the support widget on our website whenever you need help or clarification, and you are welcome to reach out there at any time. We truly appreciate your patience, and if there is anything that could help improve your experience or encourage you to update your rating, we would be grateful to hear it. We are here to support you moving forward.
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Szabolcs F.
Nov 21, 2025
Thank you for your reply, but this message only reinforces my concerns.
Your response is almost identical to what you post under other negative reviews, which strongly suggests these are AI-generated template answers rather than genuine support. This alone raises a red flag. What makes this situation extremely troubling is that: You refuse to provide any evidence of the alleged rule violation, You close funded accounts without proving what was violated, And when traders ask for clarification, you hide behind “proprietary systems,” While offering a “free retry” instead of real transparency. This pattern is exactly what many traders describe, and it is consistent across multiple complaints. It increasingly appears to be a predatory and potentially fraudulent practice, rather than a legitimate evaluation process. You also admitted publicly that the support email you replied from is “no longer operational,” which is completely unacceptable for any financial service claiming professionalism. At this point, it is becoming impossible to trust that your evaluation system operates fairly or honestly. For this reason, I am actively looking into reporting this company to the appropriate regulatory and consumer protection authorities, so these practices can be properly investigated and—if necessary—shut down. Other traders deserve to be warned. Transparency is the minimum expectation in this industry, and your refusal to provide it speaks volumes.
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Kay H.
Nov 20, 2025
I bought your account and I passed…
I bought your account and I passed phase 1 and 2 challenges but you didn't give me the live because I bought the account through Akashx and my membership has expired, that's rubbish, I just wasted my time and my money, nonsense.
Response from TradeXMasteryNov 21, 2025
Hi Kay, thank you for sharing your experience. I understand how disappointing this situation feels and I am truly sorry for the frustration it caused. Based on our records, the account you used was a promotional challenge provided through AkashX. These promo accounts require an active AkashX membership at all times, and when the membership is canceled, the challenge automatically fails, even if both phases were completed. Our team follows this requirement to keep all promotional accounts consistent and fair for every participant. Please reach out to our Support Team through the support widget on our website so we can review your case in more detail and guide you through the best next steps. We would be grateful to hear anything that could help improve your experience.
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Santiago C.
Nov 20, 2025
How did I reach my drawdown if I never…
How did I reach my drawdown if I never realized profit or loss? Out of all trades I had running, I was in profit for all of them.
Response from TradeXMasteryNov 20, 2025
Hi Santiago, thank you for sharing your concerns. We understand that any unexpected results with your trading account can be frustrating. We are pleased to see that one of our support agents resolved this for you today. Please log in and view the support widget for the resolution details. We also welcome any additional information that could help us improve your experience or increase your rating.
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Mrs
Nov 20, 2025
Beware…well calculated payout delay!! Stay Away!!
Successfully passed a one step challenge. Waited 8 days before I could request a payout.. It was held over 26 working days (excluding holidays and weekends) only to be denied immediately the day that I went on drawdown therefore lost the account. Please stay away from this prop firm..especially if you are not a member of the MLM It’s not fair..held the account since September only to lose it mid November and zero payout due to the delay. If the payouts were approved normally, I had well over $10k I had put my hours into which would in return would have compensated my time.
Response from TradeXMasteryNov 21, 2025
Hello, thank you for sharing your experience. We are genuinely sorry to hear how frustrated you feel about the payout delay and the loss of your account. A situation like this is never what we want for our traders, and we understand how disappointing it is when your hard work and time do not see the return you expected. Please reach out to our Support Team through the support widget on our website so we can review the details of your payout request and timeline. We want to understand what happened and work toward a fair resolution. If there is anything that could help improve your experience or encourage you to update your rating, we would be grateful to hear it.
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customer
Nov 18, 2025
La empresa mas mala
La empresa mas mala. Y tarda mucho por pagar. Solo estafa Eso es lo que ustedes dicen pero es mal duran mucho tiempo para pagar Tenia otra cuenta de 50k duran mas de un mes para pagar , es mala es una pirámide y mala y ay muchos conocidos también esa empresa y ni sirve no está certificada , es mala y nunca volvería a comprar una cuenta ahi y tampoco la recomiendo
Response from TradeXMasteryNov 19, 2025
Hola, gracias por compartir tu opinión. Hemos revisado tu caso y, según nuestros registros, no has solicitado ningún retiro ni te has comunicado con nuestro equipo sobre pagos, por lo que queremos ayudarte a aclarar cualquier confusión. Lamentamos que tengas esta impresión y nuestro equipo de soporte está disponible mediante el widget en nuestra página para asistirte. También queremos saber qué podría mejorar tu experiencia o cambiar tu valoración.
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