TradeXMasteryReviews of tradexmastery.com

Response from TradeXMasteryNov 26, 2025

We are genuinely sorry to see your review and the frustration behind it. According to our records, you requested two payouts with us. One of those payouts was fully approved and successfully paid out in August. The second payout was declined after our team reviewed the trading activity and confirmed multiple violations of our terms and conditions. These included wrongful hedging, high frequency scalping and synchronized or copy trading activity, all of which fall under sections 10.3.2, 10.3.6 and 10.3.10 of our policy. We understand that having a payout declined can be disappointing, and we are always available to clarify any part of the decision. If you would like us to walk you through the findings in more detail, please reach out through the support widget on our website so our team can continue assisting you directly. We are committed to resolving concerns transparently, and if there is anything that could help improve your experience or encourage you to update your rating, we would be grateful to hear it.

Response from TradeXMasteryNov 26, 2025

Gracias por compartir tu opinión. Lamentamos sinceramente que tu experiencia no haya sido positiva y comprendemos lo frustrante que puede ser sentir que no recibiste la asistencia que necesitabas. Revisando tu caso, nuestro equipo estuvo solicitando la información necesaria para analizar el error de ejecución que mencionaste, como los datos de cuenta y las identificaciones de la orden y la posición, con el fin de ayudarte de la mejor manera posible. También vimos que luego mostraste interés en adquirir una cuenta y nuestro equipo se ofreció a guiarte en ese proceso. Si algo quedó pendiente, estaremos encantados de apoyarte a través del widget de soporte en nuestra web. Estaríamos muy agradecidos si pudieras compartir qué podría mejorar tu experiencia o motivarte a actualizar tu valoración.

Response from TradeXMasteryNov 26, 2025

Hi Rahim, thank you for sharing your concerns. I am truly sorry that you felt ignored and had such a frustrating experience. Our team did review your case carefully and your recent payout request on October 15 was rejected because it involved copy trading, which is restricted under section 10.3.10 of our Terms and Conditions. Copy trading is only permitted for members with an active AkashX subscription and at the time of your request, there was no active AkashX subscription for your account. Our Billing team also confirmed they cannot transfer your previous subscription to your current account, although they did suggest a workaround to help you move forward. Please reach out through the support widget on our website so we can assist further. We would be grateful to know what could help improve your experience or encourage an updated rating.

Response from TradeXMasteryNov 25, 2025

Thank you for sharing your thoughts with us. I am truly sorry to hear that your experience has felt frustrating, especially regarding payouts and how the account structure works. I understand how important clarity and timely payments are, and I appreciate the chance to address both concerns in detail. Regarding your October 8 payout request, our records show that it was completed on November 6. This was still within our 21 to 30 business day processing policy during high volume periods. I know waiting is never pleasant, and we are continually improving our workflow so that future payouts feel smoother and faster. On the account structure, you are not purchasing the account balance itself. Instead, you receive access to a larger trading account so you can operate with professional capital rather than personal funds. The drawdown is simply the loss limit allowed while trading that larger capital. It is not the amount you are trading with, but rather the maximum loss permitted to ensure responsible risk management. This is how most prop firms work and many traders find this structure beneficial because it allows them to trade meaningful sizes without risking personal savings. We appreciate your feedback and would be grateful if you could reach out to our Support Team through the widget on our website so we can help improve your experience and hopefully earn a higher rating in the future.

Response from TradeXMasteryNov 26, 2025

Hi Khan, we understand you are repeating your concerns, so we want to clarify this one final time. Your previous account and payout request were reviewed in full, and the closure was due to a confirmed violation of section 10.3.10 of our Terms and Conditions. This decision is final. Our compliance system uses internal proprietary checks, so we cannot publicly share account specific evidence. You were already provided a new challenge account so you could continue trading under a fresh start, and you accepted it. Any future payouts will be processed normally as long as the account remains in good standing with no violations. If you need help with your new account, our team is available through the support widget on the website. If there is anything else we can improve to make your experience even better and encourage you to consider a higher rating, we would love to hear it. We appreciate your patience and hope to restore your confidence in our service moving forward.