Mrs A S.
Initially I was impressed but not at all now
** EDIT: Customer support have now responded appropriately, so I have adjusted from 2 stars to 5 stars. Thank you TM for your understanding. ---- Initially I was impressed with TradexMastery but after supplying evidence of an error running between Tradelocker and Tradexmastery, Tradexmastery are refusing to accept any responsibility. I have 2 accounts running, one was in negative, but I worked hard to bring it back. After recent glitching spells on the account, I noticed it no longer showed in Tradexmastery back end as a live challenge account, so I was open and queried this. They have blatantly just refused point blank this is a failed challenge, yet it it still running in my Tradelocker app. I feel this has not been reviewed from a customer service perspective but just a very black and white non customer friendly perspective. It is not my fault the 2 systems did not communicate and left the account that went slightly over a daily limit running. So without my knowledge I have worked away for weeks on an account they no longer consider live, yet it is still running in Tradelocker!! I feel I should warn the trading communities I'm in about this. We trust the 2 platforms to communicate effectively. I have purchased many challenges so would like to consider I have earned a fair approach as a customer.
Response from TradeXMasteryNov 2, 2025
Thank you for taking the time to update your review and share your full experience. We’re genuinely glad to hear that our Support Team was able to address your concerns and that you’ve since adjusted your rating to 5 stars. We truly appreciate your patience and understanding throughout the process. Your feedback helps us continue improving our systems and service. We’re grateful for your continued trust and wish you ongoing success with your trading.