Bradley K.
Deceitful
Deceitful, dishonest, manipulative are the words that come to heart when thinking about this company. I worked for them for 10 months and the boss refused to pay me my last paycheck, where it would have potentially cost me my place to live. On top of that, Richard Cardillo (one of the owners; (888) 226 - 6011), teaches all of his employees deceptive practices to customers and potential customers. He teaches his employees to lie to customers, saying that they had "bonus vacations" that never existed, saying they expired, and asking the potential customer if they forgot about them or if something like life or covid got in the way. Most people that his company targets has a lot of vacation time, with potentially multiple companies, so they easily forget, are confused and then end up buying a vacation package from anywhere from $698 - $1,496, in order to "extend their vacation time," because their vacation time "expired," when they had 18 months to use them. They promise no blackout dates, with a guarantee on all major holidays with a 90-day advanced notice and a 30-day advance notice "guarantees" their dates throughout the rest of the year. This isn't always true, because it depends on the location and the availability itself. They use vague language to hook potential customers in, saying, "you either attended a presentation," or "stayed at one of our resorts," in order to "remind them" about how all of this came about. The salespeople here are called closers, the people who the called gets "transferred" to, where they assure the potential customers that they're a preferred traveler and that they have credits on file. Then when the potential customers says something like, "I need to talk with my spouse first" or "I can't afford it," the sales people / closers either (1) Add more vacations and/or (2) Lower the price, in order to get them to buy. They promise that it's always going to be a Condo, never a hotel. They're powered through Monster and if you look, there are definitely destinations, that are less then 4-stars, in a hotel!! All-in-all, I learned that after working for this company for 10 months, that this place is crooked, full of people that are desperate to do whatever it takes to take money from people.