What an unbelievable and deceptive organtization. I was so excited to buy a package that included multiple resort short stays, a cruise, and a chance for my family to enjoy time together. Then the shoe dropped. Add-ons to to cruise with a window versus the bottom level of the ship, add-ons after add-ons, after add-ons. Never. Never. Never let them get ahold of your credit card.
MM
Mt M.
I trust the trips are terrific
I trust the trips are terrific, but the sales experience was terrible, and ultimately I got a refund. The sales lady made promises that were then confirmed by the "regional manager" but they turned out to be straight up lies.
We own other timeshares and have attended multiple "tours" and have reached a stage where my wife simply will not go on another "90-minute tour" that takes up to 4 hours. SO, at the outset I said we will not travel, regardless of the reward, if a tour is required. I was assured I could attend alone and she could stay elsewhere, so I bought, but when I tried to book, I was told both of us had to attend, no exceptions.
I was also told that the tour I would attend alone would be required at only the first destination, and none required after that. At time of attempted booking I was told tour would be required at every site.
Last, I had asked if there were restrictions on time between trips and told no, could be back to back for travel in US. Again, when we tried to book multiple destinations out west, I learned there had to be an interval between them.
Again, the trips may be super if you are ok doing tours, but the blatant lying is inexcusable, and when I asked how and where I could leave feedback, they would not let me, because "why would I walk you thru the process just to have you leave terrible feedback?" to which my answer was "so that other people will be forewarned.
Response from Trade Show Travel CompanyDec 15, 2019
Dear MT Man,
We are truly sorry to hear you had a poor experience with the Sales Team. We monitor every call for quality assurance and I would like to be able to investigate this further. That said, I would need SOME information in order to do so. A REAL name and phone number would suffice. I do not have a MT Man in our database.
Please reach out to me at 888.556.1485 x 107 or email directly at [email protected]. We would like to understand ALL the details and make sure you and your wife can travel with NO tour or interval required. We do have locations in Florida you would be able to take a long vacation using the cruise, Orlando, Daytona and Fort Lauderdale. All locations are different, it just depends on the requirements, however we do have a few locations you and your wife could take advantage of.
Again, I would like to investigate this incident further and make sure you are satisfied with the outcome; you can call me at 888.556.1485 x 107. Thank you.