TracksmithReviews of tracksmith.com

Order was shipped and was lost in transit. More than a week passed. I asked for a refund. They said the order was shipped. I still don’t have a new tracking information.

The clothes are nice and seem good quality but the customer service is non-existent. Twice now items that I've bought on sale have gone down further in the sale and at this point been marked 'Final Sale'. Despite me buying the items earlier on in the sale when not marked as final, their system won't allow me to create a return and get a label. NINE days and three emails later, still no response to resolve the issue. I also noticed another person mentioned an item defaulting to XS in their cart. This also happened to me, I was confused about how it had happened and I'd been careful adding them to the basket but assumed it must have been my mistake. I also tried to email them to ask them to rectify it but never received a response to that either.

Horrible service - BUYER BE AWARE The webshop made an error while putting items in my cart. When re-adding the shop defaults to size XS which i did not notice for ONE of my items. So I used the cancel feature on the website right away. But that does not work!! I tried from different browsers and documented this and wrote Tracksmith. They responded some hours later and had every opportunity to rectify this but just said "Thanks for following up. We understand your frustration, especially since you reached out shortly after placing the order. Unfortunately, your order has already been locked for processing, and we’re unable to make changes, cancel the order, or reimburse the difference so you can place a new order. We apologize for the inconvenience and appreciate your understanding. Sincerely, Dani" So they know their shop is broken, they could easily fix this but they choose not to. This is a brand that really wants to come across as classy and cool but to be that you need to keep certain standards. I had not seen Trustpilot before I placed my orders, but now I know I am not the only one.

Garbage company, garbage clothing. Fit is completely wrong, overpriced and scam returns

The most dishonest and deceitful retailer I’ve ever encountered. Spent $277 on heirloom hoodie and promised as part of the transaction a Chicago 25 label - never sent despite 3 constant promises. More broken promises. I have had to file a chargeback to my card issuer. I’ve spent thousands with Tracksmith over the past year - I won’t be ever trusting them again AVOID.

Terrible/no customer service. Bought a tee-shirt that is a medium, but too small. Want to return it for a large or ideally a credit note/refund and have been totally ignored, despite several emails. Delivery ticket says returns fine for 30 days, but no way to return it!

ORDER 901321 On the 2nd November 2024, I ordered 3 items for £350 in good faith and written confirmation from Tracksmith that the amount I paid included all duties and vat. Then I received a invoice for £131.40 from DHL for duties and charges. I emailed Tracksmith on the 5th November to ask them to contact DHL and sort out the customs paperwork that Tracksmith had incorrectly completed. 30 emails later and 7 weeks passed with the useless customer services doing NOTHING. I have now opened a Paypal case and asking for the £131.40 so I can pay DHL, as they are now threatening legal action against me for the non payment of the duties and vat! I will not buy again from Tracksmith and I would recommend you do not also if you are from overseas. The time and effort I have wasted on this issue. My bill to Tracksmith would be in the £1,000's. Update 29-12-2024. I was forced to pay the DHL charge of £131.40 or be prosecuted. Tracksmith refused to take responsibility and admit they made errors in the custom paperwork. DO NOT BUY FROM THIS COMPANY

I ordered 2 versions of a T-shirt and whilst the packing label indicated 2 had been packed, only 1 was sent. I’ve now tried 5 times to contact them and have had no responses. I do like their kit. I’m not sure whether this is deliberately fraudulent (complete lack of response suggests so) or is just the sign of an overwhelmed customer support team. If they could actually fulfil orders I would Order more. I’m to worried about Losing more money to them to place another order.