Kym H.
Charging card after subscription was cancelled. Refuse to refund
I only needed a tracker when my dog went into boarding while on vacation so I liked the flexibility of paying per month vs full year. Have used multiple times and had zero issues. It’s close enough for gps to give me peace of mind. My issue is with the company. I asked for my subscription to be cancelled. Received confirmation it was. Was then charged for another month. Contacted again and was told “they sometimes miss things” - was assured it was now cancelled and I would receive a refund in 3-5 business days. Two weeks nothing. Contacted again. Was ignored. Sent follow up email - was ignored. Reached out via the chat on the website and was told my refund was refused. They would look into it. Two more weeks nothing. Reached out twice more. Same thing. Now it’s been 6 weeks and they have charged me AGAIN. I still can not get a person to call me nor do they offer reasons why. I will now go though PayPal for a refund as I have multiple screen shots of being told it’s cancelled yet being repeatedly charged. I will not use the company again if they are this dishonest and unprofessional



