toystonight.comReviews of toystonight.com

Response from toystonight.comJan 18, 2024

We apologize for the confusion in regards to the replacement item in your order. It typically takes between 7-10 business days for a refund to be processed on our end. If you still have not received your refund with the difference by now, please contact us at 786-334-5600 during our business hours (12pm noon - 12am midnight) so that we can make sure to sort this out for you. Thank you for your business!

Response from toystonight.comNov 3, 2023

Hi Michelle, we understand your frustration and want to make it right. We sent the order immediately, but we know that FedEx was late in delivering it. We would like to offer you a full refund for your items if you would accept this. Please let us know if you're okay with this solution.

Response from toystonight.comNov 5, 2023

We are sorry you are not pleased with your purchase, please contact us to see how we can make it right with you.

Response from toystonight.comNov 5, 2023

We are sorry about this, believe me we want your order, however we can't process an order unless our credit card authorizing services approves your credit card. We know this can be frustrating and I apologize for any inconvenience. We will consider trying to process credit cards over the phone to avoid this in the future. Thank you for letting us know about your experience.

Response from toystonight.comJun 2, 2023

Thank you for sharing your feedback regarding your recent experience with our company. We appreciate your honesty and apologize for any inconvenience or frustration caused. Upon reviewing your order and the details you provided, we found that the issue arose from the declined transaction due to a credit card authorization failure. We sincerely apologize for any misunderstanding or miscommunication that may have occurred during the resolution process.

Response from toystonight.comApr 14, 2023

I'm so sorry you had a bad experience with our company. As the owner of the company I'd like to know more about your experience so that I can make sure no one else has the experience you have had. Please write to me at [email protected]