Data MarketplaceReviews of toyota.com

See what kind of Slick answers Toyota has for you once you discover an issue that they refuse to stand by. Try waiting on hold for a half hour before an Advisor picks up the phone. Better yet getting no human at the dealer I bought this garbage from. Stop hiding Toyota. I am damn angry and frustrated.

Love my Tundra! However the dealership “Stevenson Toyota West” is the worst when it comes to servicing the vehicle. Unprofessional, lacking knowledge, communication skills, & flat out dismal customer service. I will be taking my vehicle to Firestone.

I have owned seven Toyotas and have been extremely happy. I would do a “jumping up” commercial. But after purchasing my 2017 RAV4 LE, I will never buy a Toyota again. I have talk to my friends and family and even people in the service area of my Toyota dealerships, Telling them not to purchase the RAV4 when asked. I have taken it in for seven continuous problems and never had them addressed because the computer could not simulate the problems. The seven items are: I average 17 miles per gallon even on the freeway, my Clock and other technical features are sporadically not working, my suspension is that of a tractor, A red flash brake light appears on the dash when I’m in safe conditions, cruise control radar assist sporadically doesn’t work, the starter button sporadically doesn’t work, and my new iPhone will not connect to the GPS system that has never worked properly. It breaks my heart that after 50 years of buying Toyotas to be treated so poorly by the customer service department. I truly believe that I purchased a lemon.

My Toyota left blinker stopped working after a week and Toyota staffs are not helpful to solve this and the woman on the phone is very very rude!

Horrible service and mechanics but most of all horrible and very disrespectful service managers as well as corporate case managers the had the audacity of telling me he is doing a favor to me by accepting my car there every though my car is a lease with warranty and hasn’t been properly fixed even though I’ve been there 4 times in 1 month for the same problem.

I brought a car on 12/06/2018 and less than a week the car has check engine light I.E on 12/12/2018 as they said that it has no warranty but it has manufacturer warranty and they gave me a copy of the warranty but the thing is it is only applicable to first owner they did not even said that to me as I am a recent graduate and spent 15000$ on that car as I took it from the dealer because it is some what trust worth than individual but this case is really worst. I took it on Thursday and it is not even Thursday I got the issue with the car. I am very unsatisfied with this dealership. I took it from miller toyota Manassas virginia. and the thing is as they pull my account hard only reason I took the car from that dealership and even when I asked the the sales person to give me a Quote he took all my details and done with hard pull for finance and it is very unsatisfying for me as I am a recent graduate and spent lot of money on car and is useless. no proper information no proper answer. I am really unsatisfied for this deal. the person who sold the car for me as he said that toyota is a brand and it does not take or sell any cars which has defect you no need to worry about the car as it is pre inspected by toyota.

Toyota was always a reputable company, but that was 20 years ago! Now they are selling cars with Mazda engines and they don't tell the average person. They suck you in where you think you are getting a great deal. You are not. If you want a Mazda, go to a Mazda dealer. Corporate no longer stand behind their dealerships. They do nothing. Think twice before you buy a Toyota and don't let them push you onto the sales floor!!!!!!!!!

Toyota hid some safety defects for 12 years. They thumbed their corporate nose at the US government. I won't buy their products.