Nihat G.
Toyota Turkey
Toyota Turkey - Unacceptable Service and Stock Management for Toyota C-HR Passion X-Sport 1.8 Hybrid We've been trying to purchase a Toyota C-HR Passion X-Sport 1.8 Hybrid from Toyota Turkey's Istanbul dealerships for about 1.5 months now. In November, since we intended to buy a bit late in the month, they told us there were no vehicles available, and we said, "That's normal, stock runs out." We figured there must be some stock status or planning in place, so we suggested paying a deposit at least for the next month. However, they said we couldn't see the vehicle until it arrives! While vehicles produced in Mexico are visible in stock 45 days in advance—even before they're loaded onto ships—here, a vehicle produced right next door in Turkey can't be viewed until the first day of the month when it reaches the dealership. Can something like this even be possible? If it's really true, have we Turks started to resemble the honest and systematic Japanese we know so well, or is it the other way around?Still, we agreed to everything and decided to wait for December. We thought, "One month late is fine; we'll get it eventually." How wrong we were! They told us to call on December 2nd, when vehicles would enter stock. We called the dealership early in the morning to avoid any issues with finding one. And what do you know—no vehicle in the trim we wanted. We called every single dealership in Istanbul that morning, and except for one, they all said without exception that there were no vehicles. The one that said there was a car added that the incoming one had already been sold. Can you believe it? A 2.5 million TL vehicle sold at 8-9 AM! That's when I realized they're probably prioritizing sales to their own connections or agreeing with galleries to give them first dibs.They still suggested we search on the Toyota website's vehicle finder tool, saying maybe something would show up there. And yes, they were right—cars are showing in stock, but in small cities at the other end of Turkey, two of them! Is Istanbul some kind of restricted zone where vehicles don't come? It's one of the world's largest metropolises! They're telling us to go to cities 1,000 km away instead of here. This kind of carelessness, lack of system, and disregard for customers truly hurts.I thought about voicing my complaint on a Turkish complaint website, hoping they might come up with a solution or at least explain why the vehicle isn't accessible. But after reading previous complaints, I saw they don't offer any such courtesy. That's why I'm first filing a complaint with the Ministry of Trade, and now writing one here on Trustpilot. Company reputation isn't valued in Turkey, but a company like Toyota shouldn't provide such terrible service!