Townsquare InteractiveReviews of townsquareinteractive.com

This company is terrible and i cannot recommend them less. Besides the terrible service and in ability to follow up and do what was asked of them. I had a website that they insisted i transfer over to there hosting platform. Only to find out that when i wanted to go with another company a couple years later they claimed the website was their property and they owned it. I had my site hosted on google and switched to their platform as per their request so they could "optimize it". That was a lie. And when i wanted to end services they made hollow threats that i would loose SEO and all the hard work they did (the site was already built they just copied it) would be lost. A new company i hired built me a site for free, I have in our contract that i own it now. And they are able to show me its performing better than before. I get weekly meetings with marketing strategies and ideas/ Progress updates on how things are performing. They constantly check in to see if i am happy with services. Every quarter we do a review of their work and how i have benefited from it. I am getting way better service for the same money with another company. This company is a joke. Maybe when people listened to the radio they were better but now they are running on fumes and everyone who works there is soaking up a paycheck.

This has been the absolute worst company to trust with my online and SEO profile. Will promise great online exposure and not follow thru to get proven results.

I urge you not to use this company. They will scam you. I invested money through a sister company and they did absolutely nothing for me. They were supposed to create a separate website and run ads. They did neither, then kept trying to charge me even though I didn't even have a contract with them. They didn't return calls, set up appts that they didn't attend, etc. My main contact, Tyler, went on vacation for over a week. Someone named Justin did have one call with me but was unable to verify that any ads were run on my behalf. They never set up a website for me even though they charged me for it. I highly advise you to steer clear.

I highly don’t recommend this company. They are liars on what they promise . Then they commit you for 90 days to have results and that happens then they want you to commit another 90 days saying that that will work so that’s like six months they want you to work giving them money just for nothing and they charge you a lot so definitely don’t use this company for your CEO

They will sell your data to telemarketers Biggest scam artist RUN away fast

We engaged Town Square Media in mid-February 2026 with the clear goal of generating measurable new customer leads for our painting and coatings business heading into the critical spring season. During our meeting on February 16, 2026, we contracted two main services: • A new website with SEO optimization at $350 per month. • A 3-month radio advertising package with ad targeting and CRM lead management totaling $2,696 We were explicitly advised that this combination would be an effective way to kick off the spring season and drive new business. After 90 days, the results have been zero. Not a single phone call or qualified lead can be attributed to Town Square Media’s radio campaign or targeted ads. The complete lack of return on investment is undeniable. We reached out multiple times by phone and email to express our growing concerns. Each time we were told that “it takes time” and that results would eventually materialize. Ninety days later, we remain profoundly disappointed. This campaign represented a significant and unnecessary financial drain on our small business with no tangible benefit. We have since canceled the radio and targeted advertising portion; however, we are unfortunately locked into an additional three months of payments for the website and SEO services. While we appreciate the need for some ramp-up time in advertising, a total absence of results after a full quarter, combined with repeated dismissive responses, falls far short of professional expectations. I cannot recommend Town Square Media for radio advertising or digital marketing services. Businesses considering their packages should proceed with extreme caution and demand clear, measurable performance metrics and realistic timelines upfront. Midland Coatings LLC

I would strongly recommend being very careful before hiring Townsquare Media. My experience with them was extremely disappointing and ended up damaging my online presence instead of helping it. At first, their sales team and vendors were very friendly and promised great results for my website and Google Business Profile. Unfortunately, the actual service did not match those promises at all. The website they created felt like a very generic template with low-quality maintenance and very little attention to detail. I also feel that my online reputation and visibility were negatively affected, and now I’m struggling to rebuild my website and online presence to the way it was before. Communication during the sales process was great, but once everything was set up, the level of support and quality dropped significantly. If you are expecting customized work, strong SEO, or real care for your business branding, that was not my experience. In my opinion, this service was not worth the money, and I regret hiring them

I’m posting this because I saw the "behind the curtain" reality at Townsquare Interactive, and it’s something every firm using them needs to know. Q4 of 24 The service side was falling apart. Massive people quitting, case managers workloads getting x2 x3 overnight. I witnessed widespread fraudulent activity within the service teams. Specifically, tasks were being marked as "complete" with a single click despite no work actually being done. These client requests essentially disappeared into a void, never to be addressed.