Town BroadbandReviews of townbroadband.com

Was emailed about my service being cut off due to att cancelation. Same 3 options others have mentioned and decided to transfer my service to a new device to keep internet. It's been over a week now and I'm still waiting for my sim card for the new device I wanted to transfer over to only for townbroadband to tell me multiple times that my new device doesn't work. They also tell me that they do orders and processing in a queue format which is not true. My sister placed an order for a new device with them 2 days after me contacting them to transfer service. She's already got a confirmation tracking number with usps and my order is still on processing. Customer service and the processing team like to lie to their customers.

If you were scammed by company. Look into filing a complaint with your states Consumer protection agency. The Attorney Generals office will help with that! These people need stopped!

Same issue as other people here have mentioned. Asked to switch to T-Mobile. SIM card on the way but never arrived. Can’t get a live person by phone. Chat can only promise someone will contact me soon. I opened several trouble tickets and since 2/23/2024 I’ve got no response. Then they cut off my internet but still charged me a monthly fee. The bulk of it I pre-paid so kiss that goodbye.

I've had this service for about 8 months with no problems really. The cost was $100 a month for unlimited internet. Not many options in my wooded area. Anyways, three weeks ago they emailed me saying that AT&T will no longer let them use their towers, so they gave me a couple options. One was to terminate service and I would get payed back. Another option, which I chose, was to keep the service and they would send me a new sim card for tmobile service. They never sent the sim and charged me $100 a few days ago. The service completely shut off the day after the charge. I disputed it with my bank, got my money back and moved on. Don't use!

Town Broadband uses cell towers to provide customers with discounted internet service. AT&T one of their cell providers changed their policy on 23 Feb and no longer sells them unlimited plans. All of this is unfortunate for us as customers but understand. Town Broadband informed me of this through an email and gave 3 option. Option 1 switch to Tmobile which does not work in my area if it did I would of called TMobile for service. Option 2 pay a lot more for not unlimited AT&T service. or Option 3 cancel, I choose option 3 as I want to continue to have unlimited coverage. It has been 3 weeks and they have not returned any calls for get me a refund as I paid the yearly rate. Everything is through a ticket that never gets answered because the person answering the tickets can only forward the tickets.

Town Broadband has been our hotspot provider for almost two years, their service is very fast and can handle several connections at the same time. Recommended.

Town Broadband has been great for our family, we’ve been able to run my home business and still use it with our TV and the rates are very affordable. Thanks Richard for helping me set up my new hotspot.

I will start by saying our original experience of the provided service was good for being in a rural area. But then my device was stolen I called in and was told i could suspend my service and get a new device. I wanted to talk to my husband who travels before getting another device. I reached out to them they close early and we have been playing phone tag back and forth. They have since charged me for two months of service that i have not had service. For a suspended account. This was never told to me when I spoke to the customer service personnel. Upon calling today the customer service rep was very rude and argumentative with me. So although I originally liked the service i had and it was a good service I will not use a company who does not protect their customers from poor customer service or who would charge full price for a suspended account. There are other products that are just as good and who provide excellent customer service.