Tour InternationalReviews of tour-international.com

A poor and shambolic company from start to finish. I am only writing this now after having no true help or any degree of apology after the awful experience i have had. No true accountability taken from Terry on any matters, he is quite literally a snake oil salesman with no grace, class or decency. My team was left incredibly disappointed, out of pocket and having gained no positive experience. Do yourself a favour and stay away from Tour International and any other company related to managing director Terry O’Neill.

I have taken time before writing this because I don’t like pile‑ons or damaging a business unnecessarily. But after being asked repeatedly about our experience — and hearing others describe almost identical issues — I think it’s important to be honest. If you’re already booked, don’t panic: the kids will have a great time. But if you’re thinking of booking, you should go in with your eyes open. Early communication Initially very positive: reassuring, responsive, and confident. It gave us a lot of comfort early on. Booking process & admin This is where things unravelled. Almost none of the promised processes happened without us pushing hard. Urgent requests came late to us, information was inconsistent, and the general admin felt chaotic. It created unnecessary stress for a tour of this scale and cost. Interactions /comms Communication was, at times, extremely difficult to deal with — defensive, combative, and at times dismissive. At best inconsistent Several conversations became far more heated than they needed to be, and there were moments where previous discussions were “reinterpreted” in ways that simply didn’t match our previous recollection of what had been said. It made an already stressful situation significantly worse. I’ve organised multiple tours before. This was, by a long way, the hardest and most stressful. The weekend itself — the part the kids remember; Campsite — superb. Travel (buses) — expensive, unreliable, and the “security” overseeing it raised concerns. Parking - went from ample to "nonoarking available". In reality there was but it wasnt enough and many people got tickets. Fixtures disorganised. Too few teams, poor timings, and lots of intramural games that caused issues. Pitches — too small and not enough of them, which disrupted schedules. Refereeing — only provided from U11s upwards, despite literature implying all age groups. This wasn’t communicated. Coaches ended up refereeing multiple games, including some who had been drinking. A major safeguarding red flag. Vendors — good quality but not enough capacity or variery. Awards — fun but chaotic. Bottom line The kids loved it. Most parents enjoyed the weekend. The campnsite was immense. The music fun but ropey. But the admin team — and a sizeable minority of families — had significant issues. If you’re already booked, you’ll likely still have a memorable weekend. If you’re considering booking, weigh the positives against the very real organisational and communication problems that we (and others) have experienced. If you are a single age group, juniors team, it is likely to be brilliant. Bigger parties, less so. (We were told "minis is non competitive so fixtures dont really matter")

My daughter’s rugby club used this company to organise a tour last year. There were no teams for the girls to play when we got there - the tour should have been cancelled. The club arranged for 50% refunds but barely any have been paid. Terry has been aggressive, rude and intimidating to deal with - if he answers his calls or emails in the first place. This company’s failure is widespread and it should not be allowed to operate.

UPDATE- ASKED FOR REFUND BUT APPARENTLY ALL ISSUES DOWN TO WEATHER. NO ACCOUNTABILITY WHATSOEVER FOR SHAMBLES AND SCAM THAT WAS RUN. BLAMED SOCIAL MEDIA POSTS BEING REMOVED DOWN TO ONE INDIVIDUAL?! NO APOLOGY, NO ACCOUNTABILITY, NOTHING. Travelled from Ireland for what was advertised as a amazing weekend of football. Food village & high class entertainment promised in a glossy brochure. What we got was 3 games of football all weekend. The village was 2 food vans & an ice cream van. Totally overpriced- £3 for can pepsi!! Main point contact no where to be seen. For the amount money paid to Tour International all I can say it is total scam and looks like fraud. All posts on FB and Instagram regarding the 2026 Manchester Cup removed I assume due to the amount negative comments. I have sent an email to both Group Tours and Tour International requesting a refund. Not hopeful of a response. All I can say is avoid at all costs! If I could have give 0 stars for this I would.

Totally agree with all the comments below! Terry and Tour international are a complete Con and scam artists, they should be ashamed of disappointing so many young children. We travelled from Ireland at considerable cost expecting a well organised event, instead we had 3 games of football, literally 1 hour of playing time. Terry left the event to be run by Children that didn't have a clue what was going on, and when questioned got a responses of "Not our problem" Grass pitches not cut or maintained, different size goals at each end grass not cut. Shocking....

I also attended the Manchester Cup, we travelled from Ireland to take part I can only describe it as a scam, fancy app and PDF with promises of professionally maintained pitches, high level referees and an unforgettable experience. Terry gave us the latter but for all the wrong reasons!! We arrived to a public park which was far from maintained and basically left to look after ourselves with no guidance from anyone. Terry and Tour International made absolutely no effort to make sure teams had the experience advertised who had travelled from as far as Asia and America. It's hard to even put it into words how bad it was How Terry sleeps at night I don't know after letting so many people down. Shame on you Terry and anyone associated with this Tournament

From the moment we arrived at the venue, it was obvious that this tournament was poorly organised. The facilities were completely below standard- long grass,holes in the middle of the pitches full of water, and rusted goalposts with only the nets appearing new.( I could continue) There was absolutely no communication about match schedules. No clarity on game duration, no proper coordination, and referees who looked inexperienced and unprepared. The app was useless, it was never updated and provided no reliable information. As for Terry, his management of the tournament was unacceptable. Teams had travelled from as far as China to participate, yet everyone was left completely in the dark. Not a single team we spoke to had anything positive to say. Getting a straight answer from him was nearly impossible, that is when you could find him at all. This organisation is a complete fraud. I strongly advise anyone considering it to stay away from Tour International at all costs. Easily the worst experience I have ever had at a football tournament.

Horrendous experience Please avoid this company tour international at all costs. It was a complete shambles from start to finish, There was no communication or lack of it ( if they could be bothered to answer you) The Manchester cup itself, well where do I start. Pitches no where near professional as stated on brochure , they were no mowed, full of holes, unplayable and goal posts that were falling down and rusty, with fancy new nets to disguise the state of them. ( big park clearly council owned) As for the organisation of the event, given an app to follow, never updated and change of times , pitches etc after games have already started. No- one to sort the issue out or an explanation . Waited over 3.5 hours for a 20 min game . An absolute shambles Referee’s in tracksuits and didn’t look interested at all. They had over 2000 kids scheduled to be at the tournament both days , with one burger van and ice cream van I have sent an email today asking for a refund and everyone that attended the tournament should do also.