Tough OutletReviews of toughoutlet.com

My request for Quote was turned around within a short period of time, the process to order was even easier.

I just placed an order and so far so good. Quick response from Brian on several quotes and looking forward to receiving it. Thank you very much. Karl

Good communication and contact. Brian has worked with us to get us the product we wanted and kept in contact with us to make sure we got everything needed to complete the purchase.

It was veryveasy.

Great experience - great customer service!

I was able to talk with Brian and explained what we were looking for and he proptly sent me a quote on 2 of these awesome laptops! Well done Brian!

I placed my order on Tuesday 12/20 . An order # was generated and my card was charged. I paid for expedited shipping to get the product during the holidays.. It is now Friday afternoon on Christmas eve and the order is still noted as "awaiting fulfillment". I have made several unsuccessful attempts to contact the company via phone and chat. Basically, the company has given no indication on when the order will be fulfilled. Neither the phone message nor the online ordering information indicates holiday hours. I understand delays. However, this company must recognize the need to inform customers of such PRIOR to accepting payment and particularly when accepting payment for expedited service. In general, I'm am very disappointed primarily due to Tough Outlet's failure to timely inform and the elimination of my ability to make alternate arrangements.

I wish to take the time to let you know that Brian, the Tough Outlet Sales Representative for order #13751, provided excellent service. His professionalism was noteworthy. Brian is your Tough Outlet Sales Representative for the Southern California Branch. Thank you.